[Translation from Japanese to English ] On October 15, 2021, I purchased a license code to change from 3PC to 5PC. H...

Original text

2021年10月15日に、3PC→5PCへ変更するライセンスコードを購入しました。
しかしまだ数週間しか経っていないにも関わらず、Dashboardを確認すると、監視できるパソコンの数が3つに戻ってしまっています。

3PC→5PCの支払いの履歴やライセンスコードは持っています。5PCのライセンスへと戻してほしいです。
宜しくお願い致します。

Translation / English

On October 15, 2021, I purchased a license code to change from 3PC to 5PC.
However, even though it's only been a few weeks, when I checked the Dashboard, the number of computers that can be monitored has returned to three.

I have a payment history and license code for 3PC → 5PC. Can you therefore return to the license of 5PC, please.
Thank you.

karekora- over 2 years ago
ご利用をいただき誠にありがとうございました

Translation / English

On October 15, 2021, I purchased a license code to change from 3 PCs to 5 PCs.
However, even though it has only been a few weeks, when I check Dashboard, the number of computers I can monitor has reverted to 3.

I have the payment history and license code from 3PC to 5PC, and I would like to get back to the 5PC license.
Thank you for your cooperation.

Translation / English

I purchased a license code which is to change 3PC to 5PC on the 15th of October, 2021.
However, even though it takes only a few weeks, the number of PCs to be monitored returned to 3 when I check the dashboard.

I have a license code or the history of the transaction of payment from 3PC to 5PC.
I want you to put back the license to that of 5PC.
With regards,