商品交換について問い合わせいたします。
到着後商品確認したところ
複数の商品同士がくっつき離れない状態で届きました。
くっついた商品を手で剥がしたところ、
塗料が剥がれた状態になり、不具合が出ています。
不具合が発生した商品は特定の商品のみで、他の商品は問題ありません。
商品は袋入れされておらず、生の状態で梱包されていましたが
一つずつ袋入れされていれば防げた不具合だと思います。
元々の梱包に問題があり不具合が発生していますが、
商品を交換することは可能ですか？
Rating
50
Translation / English
- Posted at 03 Oct 2021 at 09:11
This is to inquire of the exchanging items.
As I checked items after delivered, some of them were unglued and don't come off.
When I come off them by hand, the paints come unstuck and are defective.
Only some items are defective, and others don't have any problem.
The products are not in bags, but packed in naked situation.
I think the issue would be solved if they are in bag one by one.
The defectives come from the original packing.
Can I exchange the items?
As I checked items after delivered, some of them were unglued and don't come off.
When I come off them by hand, the paints come unstuck and are defective.
Only some items are defective, and others don't have any problem.
The products are not in bags, but packed in naked situation.
I think the issue would be solved if they are in bag one by one.
The defectives come from the original packing.
Can I exchange the items?
Rating
44
Translation / English
- Posted at 03 Oct 2021 at 09:09
I would like to inquire about the exchange.
I checked the item after it arrived.
I received multiple items in a condition where they sticked together.
When I peeled off the products that stuck together,
The paint has come off and there is a problem.
The item with the problem is only a specific item, other items are fine.
The item was not packed in a bag and was packed raw.
I think it would have been prevented if it had been put in bags one by one.
There is a problem with the original packaging.
Is it possible to exchange the item?
I checked the item after it arrived.
I received multiple items in a condition where they sticked together.
When I peeled off the products that stuck together,
The paint has come off and there is a problem.
The item with the problem is only a specific item, other items are fine.
The item was not packed in a bag and was packed raw.
I think it would have been prevented if it had been put in bags one by one.
There is a problem with the original packaging.
Is it possible to exchange the item?
Rating
52
Translation / English
- Posted at 03 Oct 2021 at 09:10
I am contacting you about the exchange of items that I bought.
Checking the arrived items, these were arrived stuck together.
When I had tried to remover by hand, the painting came off from the items.
The problem was just for a certain item, so not all the items are affected hopefully.
The item wasn’t put in a bag and was packaged as it is.
This should be prevented if the item is wrapped in a plastic bag.
Would you change the affected item because the packaging was causing trouble for the matter?
Checking the arrived items, these were arrived stuck together.
When I had tried to remover by hand, the painting came off from the items.
The problem was just for a certain item, so not all the items are affected hopefully.
The item wasn’t put in a bag and was packaged as it is.
This should be prevented if the item is wrapped in a plastic bag.
Would you change the affected item because the packaging was causing trouble for the matter?
