Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] This is to inquire of the exchanging items. As I checked items after deliver...

Original Texts
商品交換について問い合わせいたします。

到着後商品確認したところ
複数の商品同士がくっつき離れない状態で届きました。

くっついた商品を手で剥がしたところ、
塗料が剥がれた状態になり、不具合が出ています。

不具合が発生した商品は特定の商品のみで、他の商品は問題ありません。

商品は袋入れされておらず、生の状態で梱包されていましたが
一つずつ袋入れされていれば防げた不具合だと思います。
元々の梱包に問題があり不具合が発生していますが、
商品を交換することは可能ですか?
Translated by steveforest
I am contacting you about the exchange of items that I bought.
Checking the arrived items, these were arrived stuck together.

When I had tried to remover by hand, the painting came off from the items.
The problem was just for a certain item, so not all the items are affected hopefully.

The item wasn’t put in a bag and was packaged as it is.
This should be prevented if the item is wrapped in a plastic bag.
Would you change the affected item because the packaging was causing trouble for the matter?

Result of Translation in Conyac

Number of Characters of Requests:
224letters
Translation Language
Japanese → English
Translation Fee
$20.16
Translation Time
8 minutes
Freelancer
steveforest steveforest
Starter
I worked for the broadcaster as an engineer for over 35 years.
During my car...