[Translation from Japanese to English ] It was not the product that you wanted so of course we will refund you. We...

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ebayのバイヤーからリターンリクエストがありました。商品をメーカーにも確認したところポリマークレイではないそうです。
こちらには落ち度はないのですが… 仕方ないです。不快感を与えないよう、やんわりとした文章にしていただければと思います。
大変ご立腹のようなので… よろしくお願いいたします。

商品説明にもポリマークレイとは表記していないし、バイヤーの思い違いなのですが、バイヤーからのお怒りのメッセージが…

Horrible ! Not polymer clay. Not good at all ! Its alful to work with. It drys spongey,really !? What is this clay ? Not useable.
I want to return it, all of it ! Your thoughts ?

Original text

この度は当ストアをご利用頂きましてありがとうございます。
返信が遅くなり誠に申し訳ございません。
(インフルエンザにかかり寝込んでいたため)
さて、ご注文の商品の件ですが、この商品はもともとポリマークレイではありません。
パッケージにはポリマークレイとは表記していません。(メーカーのDAISOにも確認)
自然乾燥で固まる手芸、工作ねんどで、紙ねんどに似た ねんど として販売されています。
おそらくお客様がポリマークレイと思い違いされて購入されたのではないかと思います。

Translation / English

Thank you very much for your purchase at our store.
I'm very sorry for my late reply (I got flu and had to stay in bed.)
Regarding the item you want to return, please note that this item is not polymer clay.
On the package, it does not say "polymer clay", either. (I confirmed it with the maker "DAISO".)
It is a clay for craft and hobby use that hardens through natural drying and is similar to papier-mache.
I'm afraid that you mistook it for polymer clay.

apollon- almost 6 years ago
ありがとうございました。

Translation / English

Thank you for your shopping from our store.
We are so sorry that our reply has been late.
(I was bedridden because of influenza)
Regarding the item you ordered, this product is not originally polymer clay.
It’s not noted polymer clay on the package(confirmed the manufacturer Daiso as well)
This one is sold as clay for handmade crafts which gets solid by air dry which is similar to paper clay.
I guess the customer purchased it mistaking it as polymer clay.

Translation / English

I really thank you for your use of our shop at this time.
I am terribly sorry to reply to you late( I stayed in bed due to flu, I am so sorry).
Well, about your ordered item, this product is not polymer clay originally.
It has no indication that polymer clay is being used for the package(This has been checked to DAISO, which is the manufacturer of this product).
This clay is sold for handicraft with drying naturally, quite similar to the paper clay.
Perhaps our customer might misunderstand to choose this I suppose.

apollon- almost 6 years ago
迅速に対応してくれて助かりました。ありがとうございます。

[deleted user]- almost 6 years ago
今回も翻訳の機会を与えて下さり感謝です。ネット販売の難しさを感じました。お客さん側がちゃんと商品の知識が無いとこの様なことになるのですね。早く解決できるよう祈っています。お疲れ様です。

Original text

お客様のお望みの商品ではなかったということなので、返金対応はもちろん受け入れます。
商品は返送不要で全額返金いたします。(商品はそちらで処分していただければと思います) 毎日世界中から注文が入る人気の商品ですので、誰かに差し上げると喜ばれると思います。

Translation / English

It was not the product that you wanted so of course we will refund you.
We will refund you in full. There is no need to send it back. (We would appreciate it if you could dispose of it for us.) It is a popular product with orders coming from around the world everyday so I am sure anyone would be pleased to receive it.

kamitoki- almost 6 years ago
私もPolymer Clayがすき、PCが好きな知り合いが多く、この客さんはおかしいと思います

apollon- almost 6 years ago
ありがとうございました。本当にこのお客さんはおかしいですね ！

Translation / English

We will accept for the refund as it wasn’t the item the customer liked.
We will pay back all the amount and the item doesn’t need to be returned (we would be thankful if you could dispose it there).
I suppose you could give it to somebody to make him/her happy as it is a popular item which we get orders from all over the world every single day.

apollon- almost 6 years ago
ありがとうございました。

huihuimelon- almost 6 years ago
こちらこそありがとうございました。

Translation / English

I am afraid that our item has not been your desired one, I will reimburse you for full refund of course.
You need not return the merchandise and I will do full refund for your inconvenience(Please dispose our shipped merchidise).
Perhaps this has been very popular among the people from around the glove, so that some of people might love this to give away.

apollon- almost 6 years ago
迅速に対応してくれて助かりました。ありがとうございます。