この度は当ストアをご利用頂きましてありがとうございます。
返信が遅くなり誠に申し訳ございません。
(インフルエンザにかかり寝込んでいたため)
さて、ご注文の商品の件ですが、この商品はもともとポリマークレイではありません。
パッケージにはポリマークレイとは表記していません。(メーカーのDAISOにも確認)
自然乾燥で固まる手芸、工作ねんどで、紙ねんどに似た ねんど として販売されています。
おそらくお客様がポリマークレイと思い違いされて購入されたのではないかと思います。
Rating
53
Translation / English
- Posted at 04 Feb 2019 at 21:39
Thank you very much for your purchase at our store.
I'm very sorry for my late reply (I got flu and had to stay in bed.)
Regarding the item you want to return, please note that this item is not polymer clay.
On the package, it does not say "polymer clay", either. (I confirmed it with the maker "DAISO".)
It is a clay for craft and hobby use that hardens through natural drying and is similar to papier-mache.
I'm afraid that you mistook it for polymer clay.
apollon likes this translation
I'm very sorry for my late reply (I got flu and had to stay in bed.)
Regarding the item you want to return, please note that this item is not polymer clay.
On the package, it does not say "polymer clay", either. (I confirmed it with the maker "DAISO".)
It is a clay for craft and hobby use that hardens through natural drying and is similar to papier-mache.
I'm afraid that you mistook it for polymer clay.
Rating
52
Translation / English
- Posted at 04 Feb 2019 at 21:36
Thank you for your shopping from our store.
We are so sorry that our reply has been late.
(I was bedridden because of influenza)
Regarding the item you ordered, this product is not originally polymer clay.
It’s not noted polymer clay on the package(confirmed the manufacturer Daiso as well)
This one is sold as clay for handmade crafts which gets solid by air dry which is similar to paper clay.
I guess the customer purchased it mistaking it as polymer clay.
apollon likes this translation
We are so sorry that our reply has been late.
(I was bedridden because of influenza)
Regarding the item you ordered, this product is not originally polymer clay.
It’s not noted polymer clay on the package(confirmed the manufacturer Daiso as well)
This one is sold as clay for handmade crafts which gets solid by air dry which is similar to paper clay.
I guess the customer purchased it mistaking it as polymer clay.
Rating
52
Translation / English
- Posted at 04 Feb 2019 at 21:32
I really thank you for your use of our shop at this time.
I am terribly sorry to reply to you late( I stayed in bed due to flu, I am so sorry).
Well, about your ordered item, this product is not polymer clay originally.
It has no indication that polymer clay is being used for the package(This has been checked to DAISO, which is the manufacturer of this product).
This clay is sold for handicraft with drying naturally, quite similar to the paper clay.
Perhaps our customer might misunderstand to choose this I suppose.
apollon likes this translation
I am terribly sorry to reply to you late( I stayed in bed due to flu, I am so sorry).
Well, about your ordered item, this product is not polymer clay originally.
It has no indication that polymer clay is being used for the package(This has been checked to DAISO, which is the manufacturer of this product).
This clay is sold for handicraft with drying naturally, quite similar to the paper clay.
Perhaps our customer might misunderstand to choose this I suppose.
steveforest-
over 5 years ago
今回も翻訳の機会を与えて下さり感謝です。ネット販売の難しさを感じました。お客さん側がちゃんと商品の知識が無いとこの様なことになるのですね。早く解決できるよう祈っています。お疲れ様です。
今回も翻訳の機会を与えて下さり感謝です。ネット販売の難しさを感じました。お客さん側がちゃんと商品の知識が無いとこの様なことになるのですね。早く解決できるよう祈っています。お疲れ様です。
お客様のお望みの商品ではなかったということなので、返金対応はもちろん受け入れます。
商品は返送不要で全額返金いたします。(商品はそちらで処分していただければと思います) 毎日世界中から注文が入る人気の商品ですので、誰かに差し上げると喜ばれると思います。
Rating
55
Native
Translation / English
- Posted at 04 Feb 2019 at 21:38
It was not the product that you wanted so of course we will refund you.
We will refund you in full. There is no need to send it back. (We would appreciate it if you could dispose of it for us.) It is a popular product with orders coming from around the world everyday so I am sure anyone would be pleased to receive it.
apollon likes this translation
We will refund you in full. There is no need to send it back. (We would appreciate it if you could dispose of it for us.) It is a popular product with orders coming from around the world everyday so I am sure anyone would be pleased to receive it.
Rating
52
Translation / English
- Posted at 04 Feb 2019 at 21:41
We will accept for the refund as it wasn’t the item the customer liked.
We will pay back all the amount and the item doesn’t need to be returned (we would be thankful if you could dispose it there).
I suppose you could give it to somebody to make him/her happy as it is a popular item which we get orders from all over the world every single day.
apollon likes this translation
We will pay back all the amount and the item doesn’t need to be returned (we would be thankful if you could dispose it there).
I suppose you could give it to somebody to make him/her happy as it is a popular item which we get orders from all over the world every single day.
Rating
52
Translation / English
- Posted at 04 Feb 2019 at 21:26
I am afraid that our item has not been your desired one, I will reimburse you for full refund of course.
You need not return the merchandise and I will do full refund for your inconvenience(Please dispose our shipped merchidise).
Perhaps this has been very popular among the people from around the glove, so that some of people might love this to give away.
apollon likes this translation
You need not return the merchandise and I will do full refund for your inconvenience(Please dispose our shipped merchidise).
Perhaps this has been very popular among the people from around the glove, so that some of people might love this to give away.
ありがとうございました。