カスタマーサービス様
今回貴社の商品を注文しようとしましたら、住所を入力する欄が出ました。
今までなら登録住所がすぐに出て、後は支払い方法を選ぶだけだったのですが、
システムが変更されたのか？と思い、再入力を続けたところ、City欄とState/Regionの欄が
どうしても文字入力出来ません。
他の欄は白い空白になっていて入力出来ますが、この2ヶ所はグレーの状態です。
文字入力が出来ないのでそのまま進もうとすると、この2ヶ所のMIssingが出続けます。
なので支払い方法へも進めません。
Rating
44
Translation / English
- Posted at 20 Feb 2017 at 00:25
Dear the Customer Service.
When I tried to place an order for your products this time, a column to fill the address was displayed.
Until now, the registered address was displayed immediately, and what I only need to do was to choose the payment method.
As I imagined that the system had changed, I continued to keep inputting, but I could not fill any characters in the City column and the State/Region column.
The other columns are all white blanks so I can enter something, but these two are in grey color.
As I cannot enter any characters there, the error message that these two are missing keeps being displayed.
So I even cannot proceed to the choice of the payment method.
oyukagen likes this translation
When I tried to place an order for your products this time, a column to fill the address was displayed.
Until now, the registered address was displayed immediately, and what I only need to do was to choose the payment method.
As I imagined that the system had changed, I continued to keep inputting, but I could not fill any characters in the City column and the State/Region column.
The other columns are all white blanks so I can enter something, but these two are in grey color.
As I cannot enter any characters there, the error message that these two are missing keeps being displayed.
So I even cannot proceed to the choice of the payment method.
Rating
50
Translation / English
- Posted at 20 Feb 2017 at 00:46
To Customer Service
When I tried to order your item in this time, I had to input my address.
No need to input that before, and I have only to select how to pay.
I thought the system changed, continued to input what I need.
However, I can't enter anything in column of City and State/Region.
Other columns are white, and I can enter some words.
But, these 2 columns are gray, I can't enter any words.
So, I tried to proceed without entering in these columns. However, the system denied my request, as these columns are missing.
Therefore, I can't select the way of payment.
oyukagen likes this translation
When I tried to order your item in this time, I had to input my address.
No need to input that before, and I have only to select how to pay.
I thought the system changed, continued to input what I need.
However, I can't enter anything in column of City and State/Region.
Other columns are white, and I can enter some words.
But, these 2 columns are gray, I can't enter any words.
So, I tried to proceed without entering in these columns. However, the system denied my request, as these columns are missing.
Therefore, I can't select the way of payment.
そもそも何故前と入力方法が変わっているのでしょうか？
友人に確認しましたところ、彼女はいつも通り住所入力をすることもなく注文完了出来たそうです。
登録住所も変えていませんし、覚えのない買い物履歴もありませんでした。
私だけ何故このようになっているのでしょう？
このままではお買い物が出来ませんので、早急な解決策を教えてください。
英語が苦手ですので簡潔にお願い致します。
とても困っています。
Rating
44
Translation / English
- Posted at 20 Feb 2017 at 00:41
In the first place, why the way to input has been changed since before?
I conformed with my friend, and she told me that she could finish placing her order as usual without entering her address.
I have neither changed the registered address nor seen any suspicious purchase record.
Whey am I only in this situation?
I cannot make purchase any more, so please let me know the immediate solution.
As I am not good at English, please tell me the solution briefly and clearly.
I am really in a trouble.
oyukagen likes this translation
I conformed with my friend, and she told me that she could finish placing her order as usual without entering her address.
I have neither changed the registered address nor seen any suspicious purchase record.
Whey am I only in this situation?
I cannot make purchase any more, so please let me know the immediate solution.
As I am not good at English, please tell me the solution briefly and clearly.
I am really in a trouble.
Rating
50
Translation / English
- Posted at 20 Feb 2017 at 00:33
Why has the input system changed from before?
I confirmed to my friend and she finished the order without inputting address as usual.
I didn't change registered one, and confirmed there is no record which I don't remember ordering.
Why dose such a thing occur to only me?
Now, I'm not able to order my request. Please let me know some solution quickly.
Kindly note I'm not good at English, so I request you to write English simply.
I'm in trouble very much.
oyukagen likes this translation
I confirmed to my friend and she finished the order without inputting address as usual.
I didn't change registered one, and confirmed there is no record which I don't remember ordering.
Why dose such a thing occur to only me?
Now, I'm not able to order my request. Please let me know some solution quickly.
Kindly note I'm not good at English, so I request you to write English simply.
I'm in trouble very much.
Rating
50
Translation / English
- Posted at 20 Feb 2017 at 00:45
Why does the input method change before?
When I conformed it to my friend, She says that she is able to order the item as usual without inputting address.
I didn't change the registered address and there was no shopping history about having no knowledge.
Why did I turn into this kind of situation?
In such a situation, I am not able to do the shopping. So Please tell me the solution immediately.
I am not good at speaking English. Please let me know about it briefly.
I am very troubled.
oyukagen likes this translation
When I conformed it to my friend, She says that she is able to order the item as usual without inputting address.
I didn't change the registered address and there was no shopping history about having no knowledge.
Why did I turn into this kind of situation?
In such a situation, I am not able to do the shopping. So Please tell me the solution immediately.
I am not good at speaking English. Please let me know about it briefly.
I am very troubled.
有り難うございました(^^)
こちらこそ有難うございました。今後ともよろしくお願いいたします。