ご迷惑をおかけして大変申し訳ございません。こちらでの動作テストでは問題なかったので、不具合に気がつきませんでした。解決方法として、ご返送いただくと、返送費と手間がかかりますので、レンズが異常ないということですから、そのままご利用いただいて、カメラ代と、ご迷惑をお掛けしましたので、そのお詫びに合計300USDをPayPalより返金させていただくとたいと思います。誠にお手数ですが、返金が完了しましたら、評価をポジティブに変更していただけないでしょうか？
Rating
50
Translation / English
- Posted at 27 Nov 2014 at 11:00
I am very sorry for the inconvenience caused. As we did not find any issues during the operation test, we were not aware of the defects. As a means of resolution, I would like to propose that you may keep the item because return shipping is costly and time-consuming plus the lens has no abnormality. Also, I would also like to issue you the total $300 refund via PayPal as a sign of our apologies for the inconvenience that has been caused to you. I am sorry for bothering you, but once the refund is completed, would you please modify your rating to a positive one?
★★★★★ 5.0/1
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 27 Nov 2014 at 10:46
We apologize for the inconvenience. There was no problem during our motion test, so we didn’t realize its defect. To solve this issue, if you ship it back, it takes the shipping fee and time. As the lens is fine, you can keep using it as is, and we will refund you $300 to your PayPal account as we caused you the inconvenience. We are sorry to trouble you, but could you please change your rating to a positive one when the refund is completed?
Rating
52
Translation / English
- Posted at 27 Nov 2014 at 11:40
We deeply apologize for all trouble with you, but we could not find the defect at the moment, because there were no trouble on the test by our side. For the solution of this problem, if you send back your camera to us, it will take the postage and your time in vain, instead of them, we will suggest you to keep using the camera, which we reported no trouble on the lenses. Moreover, we would like to refund the sum of USD300 for your PayPal account as the compensation both for your payment for the camera and for the inconvenience of you. Once the refund completed, we would very much appreciate it if you could change our existing rate into positive.
