この度はご注文ありがとうございました。
お客様の商品をメーカーから取り寄せようとしましたが、
現在、メーカーでは欠品中ということで、
私の元へ届くのが8月下旬頃になるとの回答をもらいました。
お時間をいただけるようであればこのまま予約という形で継続し、
商品の生産が出来次第、すぐに発送させて頂こうと思います。
ご迷惑をおかけしてしまったお詫びに、
日本のお菓子をプレゼントさせて頂きます。
Rating
61
Native
Translation / English
- Posted at 18 Jul 2014 at 20:28
Thank you for your order.
I tried to order your product from the manufacturer, but they have told me that it is currently out of stock and will only reach me in late August.
If you are not in a hurry to receive the product, I would like to take your order as a pre-order, and I will
send you the product as soon as it arrives.
To apologise for the inconvenience caused, I will also send you some Japanese snacks.
I tried to order your product from the manufacturer, but they have told me that it is currently out of stock and will only reach me in late August.
If you are not in a hurry to receive the product, I would like to take your order as a pre-order, and I will
send you the product as soon as it arrives.
To apologise for the inconvenience caused, I will also send you some Japanese snacks.
Rating
60
Native
Translation / English
- Posted at 18 Jul 2014 at 17:30
Thank you for your order.
I am ordering your item from the maker.
however, at present they are out of stock.
I received a reply saying that it will be late August till I receive stocks.
If you are happy to wait we will leave the reservation as is.
As soon as the goods are produced I will post them to yo.
I must apologize for this inconvenience.
Please allow me to give you some Japanese candy as a gift.
I am ordering your item from the maker.
however, at present they are out of stock.
I received a reply saying that it will be late August till I receive stocks.
If you are happy to wait we will leave the reservation as is.
As soon as the goods are produced I will post them to yo.
I must apologize for this inconvenience.
Please allow me to give you some Japanese candy as a gift.
それとも、今回は注文のキャンセルをおこない、
あなたに全額返金をさせて頂いた方がよいでしょうか？
あなたの意見を聞かせて頂けませんか？
あなたが注文してくれた商品はとても人気なので、
メーカーでも生産が追いつかないくらいです。
ご迷惑をおかけしてしまって本当に申し訳ありません。
Rating
52
Translation / English
- Posted at 18 Jul 2014 at 22:25
Or would it be preferable to cancel the order
and refund all of your money?
May I ask for your opinion?
The product you have ordered is extremely popular,
so much so that the manufacturer has difficulty keeping up with production.
I apologize sincerely for the inconvenience.
and refund all of your money?
May I ask for your opinion?
The product you have ordered is extremely popular,
so much so that the manufacturer has difficulty keeping up with production.
I apologize sincerely for the inconvenience.
Rating
60
Native
Translation / English
- Posted at 18 Jul 2014 at 17:32
Alternatively, we could cancel this order.
If I issue a full refund, would that be satisfactory?
I would like to hear your thoughts on this please.
The goods you ordered are very popular therefore
it seems the maker can not keep up with production.
Again, I am very sorry for this trouble caused to you.
keisukeokada likes this translation
If I issue a full refund, would that be satisfactory?
I would like to hear your thoughts on this please.
The goods you ordered are very popular therefore
it seems the maker can not keep up with production.
Again, I am very sorry for this trouble caused to you.
