私たちは、商品が日本に帰ってくるまでは返金する事ができない。なぜなら私たちが商品もお金も両方失う可能性があるからです。
商品が日本に無事な状態で返品されれば返金します。
バイヤーに商品が日本にきれいな状態で返品されれば全額返金すると何度も説明しているが聞き入れてもらえない。そしてバイヤーは、商品がアメリカにある現時点での返金を要求しています。このままでは、私たちは商品もお金も失う可能性があります。
1.商品の到着が遅れましたが、私たちは事前に最大で10日ほどかかる事をアナウンスしてありあます。
バイヤーは、May 14に商品を購入しました。そして私たちはMay 16に商品を発送しました。Japan Post Air (追跡番号RR905710443JP)
到着予定日時はMay 21でしたが、運悪く空港で時間がかかり May 24 の到着になってしまいました。
評価
60
ネイティブ
翻訳 / 日本語
- 2014/05/26 19:53:38に投稿されました
We cannot make a refund until the item comes back to Japan, because there is a possibility that we might lose both the item and money.
We will pay back to you if the item arrives safely to Japan.
We are explaining towards the buyer many times that we will make a full refund if the item is returned to Japan in good condition, but he would not listen. Moreover, the buyer is demanding a refund at this moment, when the item is still in US.
In this present state, we might lose both the item and money.
1. The delivery of the item was delayed, but we have announced beforehand that delivery might take about maximum of 10 days.
Buyer purchased the item on May 14th. We have shipped the item on May 16th. Japan Post Air (tracking number: RR905710443JP)
The estimated delivery date was May 21st, but unfortunately it took time at the airport and thus became May 24th.
We will pay back to you if the item arrives safely to Japan.
We are explaining towards the buyer many times that we will make a full refund if the item is returned to Japan in good condition, but he would not listen. Moreover, the buyer is demanding a refund at this moment, when the item is still in US.
In this present state, we might lose both the item and money.
1. The delivery of the item was delayed, but we have announced beforehand that delivery might take about maximum of 10 days.
Buyer purchased the item on May 14th. We have shipped the item on May 16th. Japan Post Air (tracking number: RR905710443JP)
The estimated delivery date was May 21st, but unfortunately it took time at the airport and thus became May 24th.
評価
49
翻訳 / 日本語
- 2014/05/26 17:19:00に投稿されました
We couldn't return the payment until the products arrive at Japan. That's because of the possibility of losing our products and money at the same time.
We will return the payment once the products returned without any damage.
We explained several times to buyer that the full payment return would be made only if the products could be delivered back completely. However, buyer couldn't accept our explanation and require us to return payment while the products was still in America. We may lose our products and money if the buyer insist.
1. Although the shipment of delivery was late, we had already claimed that it might took no more than 10 days.
Buyer bought the products on May 14, and we delivered them on May 16. Japan Post Air (Track No. RR905710443JP)
The arrival date should be May 21, but unfortunately postponed and arrived on May 24.
We will return the payment once the products returned without any damage.
We explained several times to buyer that the full payment return would be made only if the products could be delivered back completely. However, buyer couldn't accept our explanation and require us to return payment while the products was still in America. We may lose our products and money if the buyer insist.
1. Although the shipment of delivery was late, we had already claimed that it might took no more than 10 days.
Buyer bought the products on May 14, and we delivered them on May 16. Japan Post Air (Track No. RR905710443JP)
The arrival date should be May 21, but unfortunately postponed and arrived on May 24.
★★★☆☆ 3.0/1
アマゾンでの到着予定日時はMay 21ですが、私たちは商品のコメントの欄に以下のメッセージを載せています。
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost）
Expeditedでの発送でも到着まで最大で10日かかる事を事前にアナウンスしてあります。ですのでバイヤーは到着がMay 26までかかる可能性を知っていました。
![[削除済みユーザ]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
評価
52
翻訳 / 日本語
- 2014/05/26 17:09:03に投稿されました
The arrival date on Amazon is May 21st, But We lised the following message on Items comment box.
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost）
Even if shipping by Expedited , We announced that 10 days take from shipping to arrival in prior. So, Buyer knew the possibility that arrival may be May 26th.
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost）
Even if shipping by Expedited , We announced that 10 days take from shipping to arrival in prior. So, Buyer knew the possibility that arrival may be May 26th.
評価
52
翻訳 / 日本語
- 2014/05/26 17:24:36に投稿されました
The scheduled day of delivery may be May 21 on Amazon, but we put up the following message in the comment box of the product.
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus the shipping cost）
The fact that using expedited the shipping can take up to 10 days is something that we announce prior to shipping. So the client was aware that there was a possibility that it could take up to the 26th for the product to arrive.
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus the shipping cost）
The fact that using expedited the shipping can take up to 10 days is something that we announce prior to shipping. So the client was aware that there was a possibility that it could take up to the 26th for the product to arrive.
評価
67
翻訳 / 日本語
- 2014/05/26 17:27:49に投稿されました
The scheduled arrival date on Amazon was May 21, but we put the following message for the product in the comment column:
The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost
We had announced in advance that the delivery could take up to 10 days by expedited, which means the buyer should have known the product would arrive on May 26 in the worst case.
The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost
We had announced in advance that the delivery could take up to 10 days by expedited, which means the buyer should have known the product would arrive on May 26 in the worst case.
★★★★☆ 4.0/1
評価
49
翻訳 / 日本語
- 2014/05/26 17:23:38に投稿されました
Although the arrival time on AMAZON was May 21, our command column had beneath notice:
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost）
Expedited had claimed that the longest time it may take from delivery to arrival may spend 10 days. Therefore, buyer should know the possibility of the arrival on May 26.
（The product will be shipped from Japan within 2 to 4 business days. We will ship by Japan's postal service right away. By standard, it will take 8-14 business days, by expedited, 4-10 days to United States. It need more time to outside the United States. Our Japanese shipping staff will wrap your product very carefully. If the package is returned due to the client's responsibility such as the wrong address or storage expiration, we will refund the price of the product minus he shipping cost）
Expedited had claimed that the longest time it may take from delivery to arrival may spend 10 days. Therefore, buyer should know the possibility of the arrival on May 26.
★☆☆☆☆ 1.0/1
2.商品は配達済みなのでバイヤーが受け取っていないというのは間違いです。
May 20の時点でバイヤーから連絡があり、バイヤーが May 21にホテルから出る事を初めて知りました。バイヤーがこの時点（ May 20）でキャンセルをしたいと言うので私たちは了承しました。そして私たちは返金は商品が日本に返品された後にすると伝えました。
そしてホテルをチェックアウトするのなら決して商品を受け取らないようにホテルの従業員に伝えてくださいと言いました。バイヤーも分かったと言い了承しました。なぜなら商品をホテルの従業員が受け取ると返品する際にバイヤー負担の送料がかかるからです。日本からの商品を誰も受け取らなければ自動的に日本に返却され、バイヤーは返品の送料を払う必要がありません。
私たちは以上のやりとりから、バイヤーが納得したものと思い商品の返品を待っていました。
ところがUSPSで荷物の追跡番号を確認するとアメリカでお届け済みとなっています。
https://www.usps.com/
RR905710443JP
3.無事な状態で返品されなければ返金できない。
昨日バイヤーからReturn requestがあったのでそれを受け入れました。
ですがなぜか本日になってA-to-z Guarantee claimが申請されました。
私たちは何度も何度も返品の申請を受け入れその度に無事な状態で返品後に返金しますと約束しています。
ですがバイヤーが返品する事はありませんでした。
以上がこれまでの経緯と私たちの対応です。
私たちは無事な状態で返品されるまで返金できないという当初からの主張をあらためていたします。
評価
52
翻訳 / 日本語
- 2014/05/26 17:40:18に投稿されました
2. The item is aready delivered so the buyer is wrong about saying he is not recieved.
We recieved message from the buyer at May 20 saying he will be departing the hotel on May 21. The buyer wanted to cancel at this poin (May 20) so we accept it. We also told him that we will send a refund after the item returns back to Japan. And we told him that if he will checkout of the hotel, tell the employee at the hotel to not to recive the item. The buyer said that he understood and accept it. Because if the employee at the hotel recieves the item, the buyer has to pay for the shipment to return. If nobody recieves the item, the item will automatically return back to Japan and the buyer does not have to pay for the shipment fee.
The communication between the buyer and us written above, we thought that the buyer understood and we were waiting for the item to return to Japan. However, when we were checking the tracking number for USPS, we found that the item is already recieved.
https://www.usps.com/
RR905710443JP
3. We will not refund unless the item is return back safely.
Yesterday, we recieved the Return request from the buyer and we accept it.
But, A-toz Guarantee claim wa issued today somehow.
We asked many many times to return the item and we will refund when the item arrives safely back to japan.
But the buyer never did return the item.
This is the details and what we have done.
We will again claim that we will not refund until the item is shipped back to Japan as we have been saying.
We recieved message from the buyer at May 20 saying he will be departing the hotel on May 21. The buyer wanted to cancel at this poin (May 20) so we accept it. We also told him that we will send a refund after the item returns back to Japan. And we told him that if he will checkout of the hotel, tell the employee at the hotel to not to recive the item. The buyer said that he understood and accept it. Because if the employee at the hotel recieves the item, the buyer has to pay for the shipment to return. If nobody recieves the item, the item will automatically return back to Japan and the buyer does not have to pay for the shipment fee.
The communication between the buyer and us written above, we thought that the buyer understood and we were waiting for the item to return to Japan. However, when we were checking the tracking number for USPS, we found that the item is already recieved.
https://www.usps.com/
RR905710443JP
3. We will not refund unless the item is return back safely.
Yesterday, we recieved the Return request from the buyer and we accept it.
But, A-toz Guarantee claim wa issued today somehow.
We asked many many times to return the item and we will refund when the item arrives safely back to japan.
But the buyer never did return the item.
This is the details and what we have done.
We will again claim that we will not refund until the item is shipped back to Japan as we have been saying.
評価
49
翻訳 / 日本語
- 2014/05/26 17:57:25に投稿されました
2. It was a mistake that buyer didn't take the product after it arrived.
We received the contact by buyer on May 20, to informed that buyer would check out the hotel on May 21. We accepted the requirement of cancellation at this moment (May 20). Then we promised we will return the payment after we received the product in Japan.
We said that if buyer checked out the hotel, please told the staff of the hotel ABSOLUTELY DO NOT received the delivery of our products. We confirmed buyer had acknowledgement, because once the staff of the hotel received the delivery, buyer must pay the delivery fee. The product would automatically returned to Japan if no one received the delivery, and buyer need not to pay the delivery fee.
This is the process and action we took of above.
We reclaim that we could not return the payment until we receive the product without damage as we claimed at the first place.
We received the contact by buyer on May 20, to informed that buyer would check out the hotel on May 21. We accepted the requirement of cancellation at this moment (May 20). Then we promised we will return the payment after we received the product in Japan.
We said that if buyer checked out the hotel, please told the staff of the hotel ABSOLUTELY DO NOT received the delivery of our products. We confirmed buyer had acknowledgement, because once the staff of the hotel received the delivery, buyer must pay the delivery fee. The product would automatically returned to Japan if no one received the delivery, and buyer need not to pay the delivery fee.
This is the process and action we took of above.
We reclaim that we could not return the payment until we receive the product without damage as we claimed at the first place.
★★☆☆☆ 2.0/1
評価
67
翻訳 / 日本語
- 2014/05/26 18:08:46に投稿されました
2. As the product has already been delivered, it is not true that the buyer has not received it yet.
We did know that the buyer would leave the hotel on May 21 until he contacted us on May 20. The buyer wanted to cancel the deal at that time (May 20), which we agreed. Then we told him that we would refund the payment after the product is returned to Japan and asked him to tell the hotel stuff never to receive the product after his check-out. The buyer accepted it because he would be charged the shipping cost at the time of returning the product if the hotel stuff receives it. The buyer will not have to pay the shipping cost when the product shipped from Japan is not received by anyone and is automatically returned to Japan.
Because of this communication, we thought the buyer had fully accepted the situation and waited for the product to be returned.
However we checked the trace number at USPS and found out the product had been delivered in the US
https://www.usps.com/
RR905710443JP
3. We cannot refund the payment if the product is not returned in a good condition.
We accepted the Return request sent by the buyer yesterday though we somehow received the A-to-z Guarantee claim today.
We have accepted the Return request many times and every time we promised to refund the payment after the product is returned in a good condition, but it has never been returned from the buyer.
We did know that the buyer would leave the hotel on May 21 until he contacted us on May 20. The buyer wanted to cancel the deal at that time (May 20), which we agreed. Then we told him that we would refund the payment after the product is returned to Japan and asked him to tell the hotel stuff never to receive the product after his check-out. The buyer accepted it because he would be charged the shipping cost at the time of returning the product if the hotel stuff receives it. The buyer will not have to pay the shipping cost when the product shipped from Japan is not received by anyone and is automatically returned to Japan.
Because of this communication, we thought the buyer had fully accepted the situation and waited for the product to be returned.
However we checked the trace number at USPS and found out the product had been delivered in the US
https://www.usps.com/
RR905710443JP
3. We cannot refund the payment if the product is not returned in a good condition.
We accepted the Return request sent by the buyer yesterday though we somehow received the A-to-z Guarantee claim today.
We have accepted the Return request many times and every time we promised to refund the payment after the product is returned in a good condition, but it has never been returned from the buyer.
