商品が破損していた件、大変申し訳ありません。
先程、配送業者へ賠償申請を出しました
後日、あなたにも配送業者から連絡がいくので、現物のまま梱包の紙や箱もそのまま保管して下さい。
また、もし可能であればあなたから最寄の局へ連絡いただくとより早く解決できます。
日本であれば修理することも出来ますが、時間や費用を考えるとアメリカで修理して頂いたほうが楽かもしれません。
賠償申請が通りましたら、その費用は負担できます。
こういったことが無いよう、先日注文いただいた3品は厳重に梱包して発送します。
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 10 May 2014 at 11:08
We are very sorry that the product was damaged.
A while ago I submitted a warranty claim to the courier service.
At a later date you will be contacted by them, so please keep the box and the wrapping paper as well.
If you could possible contact the post office nearest you, we could solve this issue faster.
Although we can have it repaired in Japan, it may be easier to have it fixed in the US considering the time and cost.
If the warranty claim is granted, we can bear the repair cost.
In order to avoid such an incident, we will wrap the three items you ordered the other day carefully and ship them.
halcyonhal likes this translation
A while ago I submitted a warranty claim to the courier service.
At a later date you will be contacted by them, so please keep the box and the wrapping paper as well.
If you could possible contact the post office nearest you, we could solve this issue faster.
Although we can have it repaired in Japan, it may be easier to have it fixed in the US considering the time and cost.
If the warranty claim is granted, we can bear the repair cost.
In order to avoid such an incident, we will wrap the three items you ordered the other day carefully and ship them.
Rating
52
Translation / English
- Posted at 10 May 2014 at 11:11
We feel very sorry to hear that the item you received is damaged.
We have applied the compensation to the post office a while ago.
As they will contact you in later date, please keep the damaged item, packing materials and a box as they have been.
In addition, if it is possible, you may contact to a nearest post office to get the compensation earlier.
The item can be repaired in Japan, but it may be better to repair it in America when considering the time and the expenses.
If the post office accepts the request for compensation, we will shoulder the repair charge.
To avoid the recurrence of this incident, we will pack three items you ordered the other day with great care for shipping.
We have applied the compensation to the post office a while ago.
As they will contact you in later date, please keep the damaged item, packing materials and a box as they have been.
In addition, if it is possible, you may contact to a nearest post office to get the compensation earlier.
The item can be repaired in Japan, but it may be better to repair it in America when considering the time and the expenses.
If the post office accepts the request for compensation, we will shoulder the repair charge.
To avoid the recurrence of this incident, we will pack three items you ordered the other day with great care for shipping.
Rating
46
Translation / English
- Posted at 10 May 2014 at 11:21
I am really sorry for the matter that aproduct was broken.
I applied the compensation to a delivery supplier a little while ago.
The delivery supplier will also get in touch with you later, so plaese keep the paper and the box of th packing as it is.
Also, you can solve it earlier when you contact the nearest office from you if possible.
It is possible to repair it in Japan, but it is more convenient to do in US with considering the time and the cost.
When the compensation application was confirmed, I can bear the expense.
I will carefully send you the three products you ordered the other day as this matter wouldn't happen again.
I applied the compensation to a delivery supplier a little while ago.
The delivery supplier will also get in touch with you later, so plaese keep the paper and the box of th packing as it is.
Also, you can solve it earlier when you contact the nearest office from you if possible.
It is possible to repair it in Japan, but it is more convenient to do in US with considering the time and the cost.
When the compensation application was confirmed, I can bear the expense.
I will carefully send you the three products you ordered the other day as this matter wouldn't happen again.
