お客様から返品したいという連絡がきました。
しかし、この商品はお客様が半年も前に購入したものです。
この件に関して、返品を承認しなければならないのでしょうか？
規約によると返品の受け付け期間は、購入日から３０日間でしたか？
つまり、返金の対応はできないということをお伝えすれば良いのでしょうか？
Rating
52
Translation / English
- Posted at 29 Jan 2014 at 23:06
I received word that the customer wanted to return the product.
However, this product was purchased half a year before.
Should the product return be approve?
The returning of a product is 30 days from the purchase date based on the policy?
So is it okay to respond that the refund cannot be issued?
However, this product was purchased half a year before.
Should the product return be approve?
The returning of a product is 30 days from the purchase date based on the policy?
So is it okay to respond that the refund cannot be issued?
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
56
Translation / English
- Posted at 29 Jan 2014 at 20:34
We have received a refund request from a customer.
However, the customer purchased the item more than half a year ago.
Do we have to treat this case as a refund?
According to the policy, is the item refundable within 30 days after purchase?
Therefore, should I notify the customer that we are unable to process a refund?
However, the customer purchased the item more than half a year ago.
Do we have to treat this case as a refund?
According to the policy, is the item refundable within 30 days after purchase?
Therefore, should I notify the customer that we are unable to process a refund?
