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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] I received word that the customer wanted to return the product. However, t...

Original Texts
お客様から返品したいという連絡がきました。

しかし、この商品はお客様が半年も前に購入したものです。

この件に関して、返品を承認しなければならないのでしょうか？

規約によると返品の受け付け期間は、購入日から３０日間でしたか？

つまり、返金の対応はできないということをお伝えすれば良いのでしょうか？
[deleted user]
Translated by [deleted user]
We have received a refund request from a customer.

However, the customer purchased the item more than half a year ago.

Do we have to treat this case as a refund?

According to the policy, is the item refundable within 30 days after purchase?

Therefore, should I notify the customer that we are unable to process a refund?

Result of Translation in Conyac

Number of Characters of Requests:
143letters
Translation Language
Japanese → English
Translation Fee
$12.87
Translation Time
about 12 hours

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[deleted user]'s Public Translations

As eBay's sytem had some problems, I selected another cancellation method.

5 days later, No.38 will be cancelled automatically
and the bidding fee will be refunded to me.

We usually only offer free shipping if your purchase totals to $500 or more.

Where you have purchased 2 pieces, the normal shipping fee will be charged.
However we have a special offer and shipping will be free of charge.


-

I am not very good at English, so I may have sent you the wrong message by mistake.

The price of the faulty product is $28,
so we will offer you a 50% refund. Are you ok with that?
Japanese → English
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In most cases, Souvenir is a commemorative gift you buy for yourself. However "お土産" is a gift, such as sweets, that you can only purchase from a particular travel destination for family or for those who you would like to express your gratitude.
If you come to Japan, why don't you consider purchasing this souvenir?
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