ご連絡ありがとうございます。
商品を出荷前に検品をした際に商品に破損を確認しました。
在庫がこれしかない為、メーカーから取り寄せていますが納期がまだ
未定です。
もしよろしければこちらの商品はいかがでしょうか？
現在は発送前で請求は発生していませんのでキャンセルも
承ります。
何かあなたの力になれることを望みます。
良い一日を！
Rating
61
Translation / English
- Posted at 14 Nov 2013 at 20:46
Thank you for contacting us.
We have found some damage on the product in outgoing quality check before the shipment.
However, we have only single stock and thus are requesting the manufacture to provide us with another stock, but we are not sure of the incoming schedule.
If you don't mind, would you please consider to purchase another product as I enclose hereby?
We are not in process of the billing because the shipment hasn't been arranged yet, so we can accept your cancellation as well.
We will make best effort to satisfy your needs.
Have a nice day!
We have found some damage on the product in outgoing quality check before the shipment.
However, we have only single stock and thus are requesting the manufacture to provide us with another stock, but we are not sure of the incoming schedule.
If you don't mind, would you please consider to purchase another product as I enclose hereby?
We are not in process of the billing because the shipment hasn't been arranged yet, so we can accept your cancellation as well.
We will make best effort to satisfy your needs.
Have a nice day!
Rating
52
Translation / English
- Posted at 14 Nov 2013 at 20:46
Thank you for your contact.
When we checked the product before shipping, we found a damage.
We do not have any additional stock, so we are checking the delivery schedule with the manufacture.
However the delivery schedule hasn't been confirmed yet.
If you want to, would you like to have this product?
We can accept your cancellation since we haven't shipped out the goods and we haven't issued an invoice yet.
I hope we can help you.
Have a nice day!
When we checked the product before shipping, we found a damage.
We do not have any additional stock, so we are checking the delivery schedule with the manufacture.
However the delivery schedule hasn't been confirmed yet.
If you want to, would you like to have this product?
We can accept your cancellation since we haven't shipped out the goods and we haven't issued an invoice yet.
I hope we can help you.
Have a nice day!
★★★☆☆ 3.0/1
