お問い合わせありがとうございます。お客様には、9月30日に日本郵便のSAL便に発送しておりますが、現時点で到着していないのであれば、郵便局が紛失したと考えられます。本日、速達便(EMS)で同じ商品を送らせていただきます。7日後ぐらいには到着すると思いますが、もう少し待っていただけないでしょうか。お待ちいただけるようでしたら、発送後トラックナンバーをお知らせします。
なお、11月15日以降であれば、お客様から返金の要求も可能です。
よろしくご検討のほど願います。
Rating
50
Translation / English
- Posted at 07 Nov 2013 at 08:26
Thank you for your inquiry.
It was sent to you by SAL of Japan Post on September 30, and if you have not received it yet, post office must have lost it.
We will send the same product by EMS today. You will receive it 7 days from today.
Would you please wait for a while? If you can wait, we will inform you tracking number after sending it.
You can request refunding after November 15.
I hope you consider it seriously.
It was sent to you by SAL of Japan Post on September 30, and if you have not received it yet, post office must have lost it.
We will send the same product by EMS today. You will receive it 7 days from today.
Would you please wait for a while? If you can wait, we will inform you tracking number after sending it.
You can request refunding after November 15.
I hope you consider it seriously.
Rating
55
Translation / English
- Posted at 07 Nov 2013 at 08:32
Thank you very much for your inquiry.
We have sent you the parcel on September 30th using SALpackage by Japan Mail. If it has not reached you at this moment, I regret to inform you that the post office may have lost the item.
I will send you the same product to you by express mail (EMS) today. It should reach you in about 7days. If you could agree to wait for another week or so, I will send you the tracking number once I send you the package.
Furthermore, after November 15th we could accept refund.
We look forward to hearing from you.
Sincerely yours,
We have sent you the parcel on September 30th using SALpackage by Japan Mail. If it has not reached you at this moment, I regret to inform you that the post office may have lost the item.
I will send you the same product to you by express mail (EMS) today. It should reach you in about 7days. If you could agree to wait for another week or so, I will send you the tracking number once I send you the package.
Furthermore, after November 15th we could accept refund.
We look forward to hearing from you.
Sincerely yours,
Rating
53
Translation / English
- Posted at 07 Nov 2013 at 08:54
Thank you for contacting us. We have shipped out the product via Japan Post Co. Economy Air (SAL) on Sep. 30th, but if you have not received the product yet, it is more likely that the post office have lost it. We will ship out the same product via Express Mail Service (EMS) today. The delivery will probably take about 7 days. Is it possible for you to wait for the product? If it is possible, we will let you know the tracking number as soon as we send out the product.
If you would like to request a refund, that is also available after Nov. 15th.
We appreciate your consideration.
If you would like to request a refund, that is also available after Nov. 15th.
We appreciate your consideration.
