いつもお世話になっております。
私は商品を4月13日に発送完了しております。
郵便局に確認したところ、その商品はお客様に受け取りを拒否されたとのことで、
現在弊社に返送している途中とのことでした。
商品が戻ってくるとのことなので、もちろん返金することは問題ありませんが、
弊社に非がないのに、セラーレイティングを下げられるのは納得できません。
レイティングは維持されますか？
また送料は戻って来ますか？
お忙しいところ恐縮ですが、ご回答よろしくお願い致します。
Rating
52
Translation / English
- Posted at 18 May 2013 at 10:22
Hello, thank you for your continued business.
I have shipped out the item on April 13.
I checked with the Post Office, and they replied me that the client declined to receive the item and therefore the item is now returning to us.
As the item will be returned to us, there is no problem for me to give you a refund.
But it is not fair that my seller rating will become lower even though I have no fault.
Will my rating be maintained without lowering?
Will the shipping fee refunded?
Sorry to trouble you, but kindly please let me know.
I have shipped out the item on April 13.
I checked with the Post Office, and they replied me that the client declined to receive the item and therefore the item is now returning to us.
As the item will be returned to us, there is no problem for me to give you a refund.
But it is not fair that my seller rating will become lower even though I have no fault.
Will my rating be maintained without lowering?
Will the shipping fee refunded?
Sorry to trouble you, but kindly please let me know.
Rating
52
Translation / English
- Posted at 18 May 2013 at 10:28
Thank you all the time.
I have already delivered the item on 13th of April.
As I confirmed with the post office, the item got rejected by the customers and is now during return to my company.
There is no problem in refunding because I can receive the item, but I can't bear receiving reduction of the seller rating although my company did nothing bad.
Can we keep the current rating?
And can we recoup he shipping cost?
I'd appreciate your response. Thank you in advance.
I have already delivered the item on 13th of April.
As I confirmed with the post office, the item got rejected by the customers and is now during return to my company.
There is no problem in refunding because I can receive the item, but I can't bear receiving reduction of the seller rating although my company did nothing bad.
Can we keep the current rating?
And can we recoup he shipping cost?
I'd appreciate your response. Thank you in advance.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 18 May 2013 at 10:38
Thank you for your continuing support.
I have already shipped your product on April 13.
I made inquiry to Japan post and they tolled that the product was on its return way because the recipient denied receiving package.
As the product is returning, I don’t have any problem for refund, but I cannot understand why my seller rating will be pulled down even though I made nothing wrong.
Is my seller rating remained as before?
And, is my shipping cost refunded?
I apologize for taking your time.
I will appreciate if you could reply promptly regarding this matter.
Thank you and regards
I have already shipped your product on April 13.
I made inquiry to Japan post and they tolled that the product was on its return way because the recipient denied receiving package.
As the product is returning, I don’t have any problem for refund, but I cannot understand why my seller rating will be pulled down even though I made nothing wrong.
Is my seller rating remained as before?
And, is my shipping cost refunded?
I apologize for taking your time.
I will appreciate if you could reply promptly regarding this matter.
Thank you and regards
