Conyac で依頼された翻訳結果を公開

I have ordered twice yesterday, and twice today with my credit card, but couldn’t proceed with error. However, when I contacted the credit card company about the purchase yesterday, they have told me that it has traces of using the card, but the details are not available yet. Why does the error occur? I sent the screenshot of the two similar orders I made today, so could you please settle only one of the orders I made today? I would appreciate if you could reply promptly. Thank you.