We are very sorry that you received a wrong item.
So, we are sorry to trouble you, but we would like to check one thing.
What is a product number (digit) listed on the back of a black tag, which you can find at the neck of the item?
If possible, it would be great if you could send a picture of the back of the tag.
Thank you for your time.
We are really sorry for delivering an incorrect item.
Regarding the matter, we are sorry to trouble you but we have one thing to ask you to check.
You can find a black tag which is hung on the neck. What is the item number (digits) written on the back?
Examples: 18004, 18008, 8000 etc.
Please send the picture of the back of the hang tag if it is possible.
We are sorry to trouble you, but thank you for your support.
We are really sorry that we made a mistake and delivered a wrong product to you.
Regarding this, we are sorry for bothering you, but we would like you to confirm one thing.
There is a black tag in the neck part. Can you please check the item number (digits) on the back of the tag?
(example): 18004, 18008, 8000 etc.
Also we would be happy if you can send a picture of the back side of the tag, too.
We are really sorry for bothering you a lot, but we would really appreciate your cooperation.
I deeply apologize that you received a wrong item this time.
I hate to ask you, but I want you to check you about one point.
You must have a black tag at the neck. What is the item number that is listed at the back?
If you can, may I ask you to send a picture of the back of the tag?
I am sorry to ask you a favor, but appreciate your cooperation in advance.