Conyac で依頼された翻訳結果を公開

I do apologize for inconvenience caused you.
Actually I also contacted the customs and EMS over and over but it appears that
the buyer needs to contact them him/herself in order to receive the item which I have already informed the buyer.
I was worried about this might happen as I knew it from my experiences that similar issue often arises in Australia.
I m afraid but there is nothing I can do to what happens with the customs of your country.

As to the refund, first of all please send back the item.
I will make a full refund to you then.
Please do not worry I will proceed as per the ebay policy.

Please accept my sincere apology.
I regret it has happened before your holiday to Japan.

I would like to help you on my items or about Japan and
have the trust I lost this time back.

I wish you happiness.