Conyac で依頼された翻訳結果を公開

I apologize that the item we have shipped to you has been damaged during the shipment.
I have shipped your item by registered package with the insurance.
I am going to claim the insurance to the japan post.
I have already talked with the staff in charge at Japan post.
They have told me that the receiver is required to report the damage to the local post office.
After then, your local post office and the Japan post would conduct the investigation prior to make the insurance benefit to me.
Therefore, I would like to request you to make the report on the damage of package to your local post office delivered it. Could you do it?
I apologize for disturbing you, but thank you for your cooperation.