kurobeganbare (kurobeganbare) — Translations

Mr.KEからクレームが届きました

Ms. SEから昨年末に届いたメールでは1月5日にスタートするという事でした。私はそれを信じて5日にカンボジアに入りましたが、また延期の知らせに大変怒りを感じています。
3か月間、Ms SEに振り回され、経費ばかり遣わされ、仕事も出来ませんでした。
来週中に必ず実行してください。
明日までに必ず回答してください。

I received a complaint from Mr. KE.

According to the e-mail from Ms. SE towards the end of last year, the work would start on January 5th. Trusting this, I arrived at Cambodia on the 5th, only to be informed that THE WORK WILL BE DELAYED ONCE AGAIN. I AM VERY UPSET.
For 3 months, I had to put up with all the trouble caused by Ms. SE, incurred additional expenses, yet I DID NOT MAKE ANY PROGRESS ON THE WORK.
PLEASE MAKE SURE TO TAKE ACTION BY THE END OF NEXT WEEK.
I EXPECT YOU TO REPLY BY TOMORROW.

悪いけど以下のメッセージと添付した写真をそのまま工場に直接送ってもらえませんか

メイクアップアーティストの皆さまへ
いつも人形に繊細で丁寧なメイクをしてくれて心より感謝しています
また、お願いした色の件は素晴らしい出来で感動しました
今日はご相談があってメールしました
実は、前回注文した2体の人形についてお客様からのクレームを頂きました
受け取った人形のお顔のメイクが商品写真のメイクと違うというクレームです
確認してみたところ、たしかに最初の頃に注文した人形と比べると2つの違いがありました

We are sorry to trouble you but we would appreciate if you could directly send the following message and the attached photo to the factory.

Dear make up artists,
First of all, we would like to extend my heartfelt gratitude for your fine careful make up to the dolls.
Furthermore, regarding the colors which we requested, the changes you made were superb, and we were moved by your craftsmanship.
Today, We are writing this e-mail to ask you for your support.
Actually, we've received a complaint from customer regarding the 2 sets of dolls we ordered the last time.
The customer is complaining that the make up on the dolls that the customer received is different from the make up on the product photograph. We've checked our records, and confirmed that compared with the dolls we ordered initially, the recent 2 sets had 2 differences.

1つめは口紅です
最初の頃は透明感のある自然なピンクでした
しかし、今回の2件はマット感のあるピンクです
2つめは眉毛です
写真を見てわかるように、眉毛が下がっています
この2点の違いにお客様はかなりお怒りで、お顔の交換を希望されています
本来なら写真と違う場合は無償交換のお約束していましたが、最低限の費用は負担しますので2つの頭を次回の注文時に同封して下さい
あと、ここからが本題です
こうしてクレームもありましたが、私は商品自体は非常に素晴らしいものだと感じています

The 1st point is the lip sticks.
The dolls in the initial few orders had natural pink color with transparency.
However, the 2 sets at this time have matte pink color.
The 2nd point is the eye brows.
As you can see on the photograph, the eye brows are drooping.
Due to these 2 differences, the customer is quite upset, and demanding the heads to be exchanged.
The agreement was that if there is a noticeable difference between the picture and the product, your company is obliged to exchange the product with a new corrected product at the expense of your company. For this particular case, we will agree to bear minimum level of costs, so in the next delivery, please include 2 heads in the shipment as well.

The main topic for discussion is the following.
Although we have received some complaints in the past, I feel the product is exceptionally good.

きれいでしょ！
このプロジェクションマッピングはホリデーシーズンのUSJの名物なんだ
この写真では伝わりにくいけど、クリスマスツリーも電飾数世界一で眩しいほどに美しく輝くんだよ

Isn't it beautiful?
The projection mapping is a special attraction of USJ during the holiday seasons.
This picture doesn't show this clearly, but the Christmas tree has the largest number of lights in the world, and its glare of lights are shining beautifully.

Q6: 似たようなデザイン・コンセプトの作品が見受けられます
A: 他のユーザー様が先に投稿された独自性のあるデザイン・コンセプトを参考に、より良いフォルムの作品を投稿頂いても構いません。こういったユーザー様同士のインタラクションこそが共創プラットフォームの利点であると考えます。

その場合、先の投稿されたユーザー様については、デザイン・コンセプトとして採用させて頂き、後から投稿されたユーザー様についてはフォルムとして採用させて頂くといったことがあります。

Q6: There are works that have similar design concept to another.
A: You are welcome to post work with improved form, by referring to an original design concept that had been posted by another user. We believe that this kind of interaction between users is indeed one of the advantages of collaborative creation platform.

In such case, we may adopt the user that posted the original work as design concept, and we may recognize the user that posted afterwards as form.

TRINUSとは何ですか？
TRINUSは、日本にある可能性を秘めたユニークな技術に光を当て、これらを活用した製品企画・プロダクトデザインをデザイナーのみなさんから募集、ユーザーからのフィードバックを踏まえて選定し、TRINUSの自社製品として製品化を行い国内外で販売を行う、新しい共創型メーカーです。

TRINUSでのものづくりに参加するためには料金はかかりますか？
料金は一切かかりません。デザインをご投稿いただき、採用されれば賞金や売上ロイヤリティの獲得のチャンスがあります。

What is TRINUS?
TRINUS is a new collaborative creation maker. It sheds light on unique technologies in Japan that have potentials, and gathers designers to make proposals on product planning or product design utilizing those technologies. It then selects prospective ideas based on the feedbacks from users, merchandise them as TRINUS's products, and sell them in and outside the Japanese market.

Is there any charge on participating the production at TRINUS?
There will be no charges. If you post your design and it is selected, you may have the chance to obtain prize or sales royalty.

前回の$200と追加注文の$800お支払い完了しました
いつもどおりでお願いします
私の注文を工場に通すときは以下のことを毎回しつこく工場に伝えてください
写真に忠実な丁寧なメイク
口紅は唇より横に飛び出さない
乳首のペイントは丁寧に
へその色はなし
関節のゆるみ、傷、不具合を出荷前に入念に検品
輸送中に破損ないよう厳重に梱包
あと、前回の注文した古いほうの目(青)もいっしょに入れてもらえますか？
目の印象は大きいです
さすがにこの変化を買ったあとのお客様に説明するのは納得してもらうのは難しいです

I have paid for the last order amounting to $200 and the additional order amounting to $800.
I would appreciate if you could process them as usual.

When you place my order to the factory, please could you provide the following instructions persistently every time:
- Put on the makeup carefully in accordance with the picture
- The lip stick should not run off the edge of the lips
- The nipples should be painted with care
- The navel should not be colored
- Loose joints, scars, and defects should be checked thoroughly before shipment
- Securely packaged to prevent from damages during shipment

Also, could you include the old-type eyes (blue) which I ordered the last time?
The eyes significantly changes the impression.
It is difficult to explain the change and get it accepted from the customer after sale.

30〜40個程度を1度に日本へ直送したいんだけど、ポーチの中に入っている歯磨き粉と化粧水のみ除去してから発送してもらうことは可能ですか？今回一度にたくさん日本直送するから通関で歯磨き粉と化粧水が検疫に引っかかるおそれがあるんだ。

I would like to send 30 to 40 units directly to Japan at once. Is it possible to take out the tooth paste and lotion from the porch before shipment? As I am making many direct shipments to Japan at once, I am afraid the tooth paste and lotion could be held up by the quarantine during custom clearance.

この度は製造番号の違う品物をお送りし大変ご迷惑をおかけしました
事前にあなたに了解を貰わなかった事お詫びいたします
このモーターはかなり綿密にメンテナンスを
しましたので当初の物より価値は高く。今後長く使用できることをお約束します
今回のお詫びとして補修費を一部負担させていただきたいと思いますいかがでしょうか
SAECでシステムを組まれるのなら素晴らしいと思います
今後SAEC 関連の部品などが必要な際はあなたのお役に立ちと思います
何なりと私にリクエストを下さい　改めてお詫び申し上げます

By mistake, we sent you a product which had a different product model number, and caused you many troubles. We would like to sincerely apologize for not obtaining your confirmation beforehand.
The motor went through our detailed maintenance process, so it has higher value than its original product, and we assure you that you can use it for a long time.
As part of our apology for the trouble at this time, we would like to propose you a discount on the maintenance fee. We hope you would accept our sincere apology and our proposal.
We think it is wonderful if you would assemble the system by SAEC. In the future, if you need any SAEC related parts, I hope to be of your assistance, so please don't hesitate to send me a request at anytime.
Lastly, once again, we would like to sincerely apologize for the trouble at this time.

私はこの商品の購入を検討しています。私は日本に住んでいますが、配送先の一覧に「日本」の項目がありません。日本への発送は可能でしょうか？もし可能であれば、選択できるように項目を追加していただけますでしょうか。もう１つ質問です。私はこの商品をまとめてたくさん購入したいです。いまこの問い合わせをしている時点で在庫が3個となっていますが、もっと在庫はありますでしょうか？在庫がない場合は仕入れをしていただくことは可能でしょうか？ご連絡お待ちしています。

I am thinking about buying the product. I live in Japan, but the delivery destination list does not have "Japan" in it. Is it possible for you to send the product to Japan? If it is possible, could you add Japan into the list so that I can choose it?
I have another question. I want to place a bulk order to buy many of this product. As I am making this inquiry now, there are 3 stocks. Do you have more stocks? If there aren't, is it possible for you to buy more stocks? I look forward to hearing from you.

長男（KEN）は17歳で高校三年生、長女（Emili）は12歳で中学1年生、次女（Sion）は11歳で小学校5年生、三女（ERIKA）は7歳で小学校1年生になったよ！

Eldest son (KEN) is 17 years old and is in the third grade of high school, eldest daughter (Emili) is in the first grade of junior high school at the age of 12, the second daughter (Sion), aged 11, is in the fifth grade of elementary school, and third daughter (ERIKA), is 7 years old and joined the first grade of elementary school!

現在イギリスで販売を行っています。
ドイツとフランスで販売を行いたいのですが、
それぞれの国で大口出品のアカウントを取得しようと思っています。
心配しているのは、イギリスとアカウントが重複してしまいサスペンドになることです。
特にフランスは、以前大口販売者の登録をしていて商品販売したことがあるので口座を開設していると思います。
私の口座の確認して下さい。
併せて、ドイツ・フランスの大口出品者の登録すればいいのでしょうか？

Currently I am making sales in the UK. I would like to also start sales in Germany and France, and I am thinking about obtaining an account for large sales in each of these countries.

What I am worried about is the accounts become suspended due to duplication with the account in the UK. In particular, in France, we were registered as large seller and we sold products in the past, so I think we already have an account.

Could I ask you to confirm the status of my account in France? Furthermore, could you let me know if I should register for a new large sales account in Germany and France?

また、フェンダー社に送らなくても、楽器屋へ持っていき、プロの買取査定などを受ければ、正規の部品かどうか、ピックガードを外した状態、ヘッド周り、シリアルナンバー周辺の状態を見て、本物だと判定されると信じています。
しかし、上記については、あなたにとって非常に手間がかかります。問題の長期化と、あなたが納得しないまま望まない商品を使われることは、あなたにとっても私にとっても、無益かつ不本意なことですので、返品あるいは一部返金の方法で今回の問題をebay内で終わらせたいと思います。

Also, even if you do not send it to Fender, you could take it to the music store, and get a professional valuation. I believe they would judge that it is real by looking at the genuine parts, its status with the pick guard taken off, the conditions around the head or the serial number.
However, these steps would cause you much more trouble. If this problem would require long time to resolve, or if you unwillingly use unwanted product, such a situation would not be beneficial for you and I. So I would like to propose you to resolve this problem by either returning the product, or paying you back certain percentage of the price.