Ginger (amethyst) — Written Reviews

original
Wed. Aug 27, 2014 "TOHOSHINKI LIVE TOUR 2014 TREE" to be released on LIVe DVD & Blu-ray!!

"TOHOSHINKI LIVE TOUR 2014 TREE", the arena & dome tour with nearly 0.6 million people held at the total of 29 performance in 11 locations nation wide is now released on DVD & Blu-ray!!
The main DISC includes the Tokyo Dome performance.
Representing its first version, it comes in the BOX with 3 DVDs 【AVBK-79208】 including the gorgeous contents (TBD)!!

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Wed. Aug 27, 2014 "TOHOSHINKI LIVE TOUR 2014 TREE" to be released on LIVE DVD & Blu-ray!!

"TOHOSHINKI LIVE TOUR 2014 TREE", the arena & dome tour with nearly 0.6 million people held at the total of 29 performance in 11 locations nation wide is now released on DVD & Blu-ray!!
The main DISC includes the Tokyo Dome performance.
Representing its first version, it comes in the BOX with 3 DVDs 【AVBK-79208】 including the gorgeous contents (TBD)!!

original
Thank you for your inquiry.

I may take five to six days to be delivered to your address after confirmation of order and your payment.

We will provide 30 day warranty starting from the date you receive the item. Any initial defect arisen within the 30 days warranty period will be repaired for free of charge.
After this 30 days period and up to this coming December, we will repair defects arisen while in normal use for free.
For free repair, we will shoulder the shipping charge.
After this coming December, we will accept any repair with charge.
Thank you for your understanding.

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Thank you for your inquiry.

I may take five to six days to be delivered to your address after confirmation of order and your payment.

We will provide 30 day warranty starting from the date you receive the item. Any initial defect arisen within the 30 days warranty period will be repaired for free of charge.
After this 30 days period and up to this coming December, we will repair defects arisen while in normal use for free.
For free repair, we will bear the shipping charge.
After this coming December, we will accept any repair with charge.
Thank you for your understanding.

original
② There are incidents where the buyer is not present upon delivery and the package is returned after the safekeeping period at the post office expires.
To improve this condition, I will designate staff specifically assigned to check delivery statuses to monitor delivery status.
I will contact the buyer if we have confirmed our package being held at the post office or delivery company, and consequently eradicate the return of items after expiry of the safekeeping period.

●Rate of delayed shipping
・Changing lead time to ship from 1 day to 5 days.
Furthermore, increasing number of staff in charge of delivery from 3 to 6 people in order to aim for shipment as soon as possible and therefore achieving faster delivery.

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② There are times when the buyer is not present upon delivery and the package is returned after the end of safekeeping period at the post office.
To improve this condition, I will designate staff specifically assigned to check delivery statuses to monitor delivery status.
I will contact the buyer if we have confirmed our package being held at the post office or delivery company, and consequently eradicate the return of items after expiry of the safekeeping period.

●Rate of delayed shipping
・Changing leadtime-to-ship from 1 day into 5 days.
Furthermore, increasing the number of staffs in charge of delivery from 3 to 6 people in order to aim for prompt shipment and therefore achieving faster delivery.

original
・Regarding Negative Feedback Rate and Filed A-to-Z Claim Rate
①I have confirmed all comments received from buyers.
The common reasons buyers were unsatisfied were because of undelivered items and slow delivery times.
I will improve my performance by enforcing the following:
・I will continue to send all items with a tracking number as before.
This will allow real-time updates and notifications on delivery status when inquired by buyers.

corrected
・Regarding Negative Feedback Rate and Filed A-to-Z Claim Rate
① I have confirmed all comments received from buyers.
The common reasons buyers were unsatisfied were because of undelivered items and slow delivery.
I would like to improve my performance by enforcing the following:
・I will continue to send all items with a tracking number as before.
This will allow real-time updates and notifications on delivery status when inquired by buyers.