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  4. The product has not arrived. Do you ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The product has not arrived. Do you have a voucher when you shipped? I have...

Original Texts
商品は、どこにも届いていません。
送った時の、伝票はありますか？
既にpaypalで、支払いは済んでいます。
paypalにも、支払い手続きがされていることは確認済みです。
ところがebay側は、支払い済みと認識していないので、
至急ebayに支払いを受けていると、伝えて下さい。
商品をほんとに送ったなら、探す手続きを急いで下さい。
cuavsfan
Translated by cuavsfan
The products have not arrived anywhere.
When you sent it was there a shipping voucher?
Payment has already been made via paypal.
I have confirmed through paypal that the payment procedure was successful.
On eBay it still does not say that payment has been made, so please tell eBay right away that payment was received.
If you really did ship the item, please hurry up with the search.

Result of Translation in Conyac

Number of Characters of Requests:
161letters
Translation Language
Japanese → English
Translation Fee
$14.49
Translation Time
17 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

The EMS sent 7 April has not been reached. When checked the tracking, it has been stopped at the customs in Russia. Please check the image in the mail. As the Japanese customs deal with Russian good, there cannot be the reason of Japanese side. I checked the Japanese customs and International postal good to check for acceptance goods from Russia. Why cant it be shipped from Russia? We have be...
Japanese → English
I forgot to tell you important information. As you want to ship the items in one package, the declaration price exceeds $2,500 including the shipping fee. As I explained first, you need to make EEI when you export items over $2,500 from the U.S. Only the shipper can go through the process of making EEI. So, we address only the question from the shipper. E-mail contact is not available. Onl...
Japanese → English
I have a question regarding the Standard Item Processing Fee for AWB# ○○. I have been charged $85.5 for this shipment. Upon reviewing the invoice, I would like to bring to your attention the following regarding the three items mentioned. They are actually the same product, so there should be a total of three types, but due to each item being counted separately (1 unit each), it has been calcula...
Japanese → English
Firstly, I would like to send 10 boxes of S size and 12 boxes of L size by air and the rest by sea. When will it be ready to ship by air? I can transfer money for the freight immediately.
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English