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  4. The product has not arrived. Do you ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The product has not arrived. Do you have a voucher when you shipped? I have...

Original Texts
商品は、どこにも届いていません。
送った時の、伝票はありますか？
既にpaypalで、支払いは済んでいます。
paypalにも、支払い手続きがされていることは確認済みです。
ところがebay側は、支払い済みと認識していないので、
至急ebayに支払いを受けていると、伝えて下さい。
商品をほんとに送ったなら、探す手続きを急いで下さい。
cuavsfan
Translated by cuavsfan
The products have not arrived anywhere.
When you sent it was there a shipping voucher?
Payment has already been made via paypal.
I have confirmed through paypal that the payment procedure was successful.
On eBay it still does not say that payment has been made, so please tell eBay right away that payment was received.
If you really did ship the item, please hurry up with the search.

Result of Translation in Conyac

Number of Characters of Requests:
161letters
Translation Language
Japanese → English
Translation Fee
$14.49
Translation Time
17 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

There is the attached file: I would like to talk about the order number #51170. I got the invoice from UPS. The price was not trade price. It was list price. This is very severe problem. After this matter happened, you haven’t reported or apologized at all. Please checked this matter from the shipper of order number #51170. You can check the shipper from the attached invoice. If you ...
Japanese → English
At BBB, are you able to do the project same as previously ? AAA seems to have been taken place at BBB. What sort of campaign are you going to do? I believe your idea to do the campaign for same period will be good to be attracted. But the support for BBB and AAA might be separated, and the price range has to be same I guess. Because if there is a difference in price between BBB and AAA, t...
Japanese → English
Hello. I am A in charge of a new assistant. Thank you in advance. I have checked the matter you contacted. Please check the attached file. Please sent logistics mails to the following two persons too in the future.
Japanese → English
I have forwarded an email from American Airlines to you. To recap – when I booked my ticket there were no vacant seats in business class, so O made a tentative reservation in economy class instead. I forwarded the booking confirmation received from American Airlines to you and asked PIA to confirm.
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English