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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I am Japanese buyer mainly handling trending items. I have an address in Sar...

Original Texts
私は主にトレンド商品を扱う日本のバイヤーです。
私はサラソタに住所を持っています。
ぜひ長期的なお付き合いをしたいと思っています。

2012年10月1日に　○○　を２個注文しましたがその後キャンセルをし、返金を依頼し承諾を得ましたが、paypalで確認ししたところ、返金処理がされておらず、代金が引き落とされたままになっています。今一度確認のほどよろしくお願いいたします。

cuavsfan
Translated by cuavsfan
I am a Japanese buyer who mostly deals in trend items.
I have a residence in Sarasota.
I would love to form a lasting relationship.

On October 1st, 2012 I order two 　○○　, but I later canceled the order and was told that my refund request had been authorized. However, when checking my paypal account I see that the refund has yet to be processed, and the charge still shows. Could you please confirm the status of this on your end?

Result of Translation in Conyac

Number of Characters of Requests:
183letters
Translation Language
Japanese → English
Translation Fee
$16.47
Translation Time
10 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

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Japanese → English
We offer a discount of 100,000 JPY for you. As we have talked over the telephone, please understand that we are unable to perform more discount because of the increase of price for the material as well as fuel. On this estimate, it is stated that the cost for the material and shipping were more increased than one month before. However, please understand we worked harder for this and we would ...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English