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[Translation from Japanese to English ] Thank you for the information of new products. When will I be able to order ...

Original Texts
新製品の情報、ありがとう。
AとBはいつから購入できますか？

現在、私の手元にCの在庫が3つあります。
そのすべてが、Dと接続（装着）することができません。
DのTilt bar の前方接続部の穴が小さいためです。
CのTilt barが太いためかもしれません。

昨日、お客からのクレームで気が付きました。
よって私はEの販売を停止しています。

前回発送分と今回の注文分のDは問題なく
Cと接続することができるか確認してください。

DとCのTilt barの太さが違います。
これは設計ミスですか？





cuavsfan
Translated by cuavsfan
Thank you for the information on the new product.
When will A and B be available for purchase?

I currently have three C in stock.
It is not possible to attach all of them to D.
That is because the hole for attachments on the front side of D's tilt bar is too small.
Maybe C's tilt bar is thicker.

Yesterday, I received a complaint from a customer.
Because of that I stopped selling E.

Can you please confirm that the D in my next order (as well as my last order) can in fact connect with C?

It seems as though the thickness of the tilt bar of C and D differ.
Is this a design flaw?

Result of Translation in Conyac

Number of Characters of Requests:
238letters
Translation Language
Japanese → English
Translation Fee
$21.42
Translation Time
16 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English