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  4. This guitar had a picture tag, but it...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] This guitar had a picture tag, but it seems like it was in stock at a shop or...

Original Texts
このギターには写真のタグが付いていましたので、このギターはおそらく店頭の在庫品か展示品だったと思います。このギターは２０１１年製であり、一度ケースから出されて使用された事は間違いないです。使用された形跡もあります。あなたのお店に２０１２年製の614ceの在庫がある場合は商品交換を希望しますが、ない場合は返金してください。また返品の際にかかる送料も負担していただける事を強く望みます。
cuavsfan
Translated by cuavsfan
This guitar had a picture tag, but it seems like it was in stock at a shop or a display unit. It is a 2011 model, and it is clear that it has been removed the case and used at least once. There are traces of it having been used. If you have a 2012 model 614ce in stock I would like to exchange this one for it, and if you don't have one then I would like my money back. When I send this guitar back I am hoping you will agree to pay for any necessary shipping.

Result of Translation in Conyac

Number of Characters of Requests:
192letters
Translation Language
Japanese → English
Translation Fee
$17.28
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English