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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Hello. I am A and I have a reservation to stay at your hotel as part of a gr...

Original Texts
こんにちは。私は明日9/20から2泊、日本からあなたのホテルに団体で宿泊を予約しているAです。初めてのスイス訪問なので、本当に楽しみにしています。

旅行会社の担当者より、あなたのホテルでは部屋によっては、ドライヤをお借り出来ないかもしれないと聞きました。私達は可能なら、20日からの2泊の間、私達にドライヤを貸して頂けませんか？ （無理ならば構いませんので、気になさらないで下さい）

20日、お会いできることを楽しみにしてます。
cuavsfan
Translated by cuavsfan
Hello. I am A and I have a reservation to stay at your hotel as part of a group for two nights starting from September 20. This is my first trip to Switzerland, so I am really excited.

I heard from the travel agency that there might not be a hair drier available at the hotel. If possible, would you be able to make one available for us for those couple of days starting on the 20th? (If not I understand, so please don't worry about it.)

I am very much looking forward to meeting you on the 20th.

Result of Translation in Conyac

Number of Characters of Requests:
212letters
Translation Language
Japanese → English
Translation Fee
$19.08
Translation Time
44 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Just let me hear it a bit. Do these cover of the book exist 2 kinds, right? If there are 2 kinds, which one is the first edition? I have seen the white cover one in the past.
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English