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  4. I have not canceled the order. I wro...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] I have not canceled the order. I wrote an email last time as well, but when ...

Original Texts
私はオーダーをキャンセルしていません。
前回のメールでも書きましたが、私が気づいた時には、
１つの商品についてキャンセルされていたのです。
さらに、私のクレジットカード（ＶＩＳＡ）に対して請求されており、
課金もされています。
必要ならばＶＩＳＡに問い合わせてください。
よろしくお願いいたします。
cuavsfan
Translated by cuavsfan
I have not canceled the order.
I wrote an email last time as well, but when I realized it one of the items was canceled.
In addition, my VISA credit card was charged.
If it is necessary, please contact VISA.
Thank you very much.

Result of Translation in Conyac

Number of Characters of Requests:
143letters
Translation Language
Japanese → English
Translation Fee
$12.87
Translation Time
about 3 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English
I appreciate your sincere attitude. I listened to the vinyl after cleaning it throughly and found that it plays much better than it looks. If you can issue 15 pounds partial refund for me, I would like to keep this record. I hope you will agree to my suggestion. I look forward to hearing from you soon.
Japanese → English
I apologize to have caused you an inconvenience. I checked tracking of the item at Parcel force worldwide tracking site. Thank you for scanning slip of shipment you had sent. I am going to go to post office in Japan with it, and check why I cannot see the tracking at my website. Thank you very much.
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English