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  4. Thank you for all of your help. I ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Thank you for all of your help. I am very sorry that my reply was late. ...

Original Texts
担当者様御世話になります。

大変ご連絡遅くなりまして申し訳ございません。

リチウム電池を含む商品の為、日本から御社まで発送出来ず時間がかかりましたことお詫び申し上げます。
商品名を「ヘッドホン」と変え、無事に発送出来ました。
ご確認下さい。

返品商品に関しまして、発送完了いたしましたのでご連絡差し上げます。
トラッキング番号は下記の通りです。

また代替商品発送先は下記でお願いいたします。

ご不明な点がございましたらご連絡ください。

何卒よろしくお願い申し上げます。

cuavsfan
Translated by cuavsfan
Thank you for all of your help.

I am very sorry that my reply was late.

I am sorry that it took time because the products with lithium batteries could not be shipped to Japan.
By changing the product name to "headphones" they were able to be shipped successfully.
Please confirm them.

I am letting you know that the items to be returned have been shipped.
The tracking number is below.

Please send the replacement items as detailed below.

If there are any problems please contact me.

Thank you very much.

Result of Translation in Conyac

Number of Characters of Requests:
225letters
Translation Language
Japanese → English
Translation Fee
$20.25
Translation Time
about 8 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English