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[Translation from Japanese to English ] The bill arrived. What is the status of a potential discount?

Original Texts
請求きました。
値引きの件はどうなりましたか？
cuavsfan
Translated by cuavsfan
The bill arrived.
What is the status of a potential discount?

Result of Translation in Conyac

Number of Characters of Requests:
22letters
Translation Language
Japanese → English
Translation Fee
$1.98
Translation Time
3 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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It is not the same product. Since it has a different part number, it comes with a different quantity and size. Although you explained an extra pad was inserted for filling up the sheet difference, it is a different product in the first place so your reason is not sense making. If the product is different, why did not you provide an explanation prior to shipping? I want a full refund sin...
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Hello. Thank you for your purchased. Due to the effects of the coronavirus, there have been some restrictions on flights to the US. From October, the restrictions have been loosened and we are able to send and receive small packages by air. However, it is not possible to attach a registered letter (tracking number) to your package. Therefore, we will ship without the tracking number. It tak...
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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English