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  4. The other day I received OO and OO. ...

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[Translation from Japanese to English ] The other day I received OO and OO. OO has not yet arrived. There were mult...

Original Texts
先日◯◯と◯◯うけとりました。◯◯はまだ到着していませんでした。複数注文しましたが商品にインボイスが添付されていなかったので　どれなのかわかりませんでした。◯◯は保護されずになかに入っていたため　内側の金具があたり　傷がついてしまった。外側の◯◯は中の◯◯がぶつかってしまった為　外側に凹んでいる。◯◯は凹んで届いた。返送はお互いにコストと手間がかかるので20％の割引をこの4して下さい。画像を送るので確認して下さい。
cuavsfan
Translated by cuavsfan
The other day I received OO and OO. OO has not yet arrived. There were multiple items in the order but an invoice was not attached, so I don't how many of each of them. Because OO was packed without adequate protection, the inside metal portions are damaged. Because the outside of the OO hit against the inside of the OO, the outside is dented. OO arrived dented. A return would take time and money on both our parts, so would you please give me a 20% discount on these four items? I will send you a picture of the items so that you can confirm the damage.

Result of Translation in Conyac

Number of Characters of Requests:
209letters
Translation Language
Japanese → English
Translation Fee
$18.81
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English
Thank you for sending the pictures. Other customers have showed similar messages, and there were inquiries that refund was not possible. It's likely that there is an issue in the ○○ system. I'll check with ○○ ASAP, then contact you again once it's done. We are sorry to have caused you this inconvenience.
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English