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  4. I found damage in your item I purchas...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I found damage in your item I purchased via Ebay the other day. I am herein a...

Original Texts
ebayで購入し先日届いた荷物の中に破損が見られたので報告します。写真を添付しますのでご確認下さい。つきましては壊れた品物の代金の返金をお願いしたいのですが、私は日本からのバイヤーで、荷物は契約している転送会社にあるため商品の返送が出来ません。返金はpaypalを通して行いたいのですが、どうすればいいですか？
mura
Translated by mura
I found damage in your item I purchased via Ebay the other day. I am herein attaching its photo for you to check. So I would like to ask you the refund. However, I am a Japanese buyer, and the item is kept in the freight forwarder I am dealing with. So I cannot send the item back to you. I want to do refund procedure via Paypal. Could you kindly let me know how to do?

Result of Translation in Conyac

Number of Characters of Requests:
155letters
Translation Language
Japanese → English
Translation Fee
$13.95
Translation Time
18 minutes
Freelancer
mura mura
Starter
翻訳歴８か月

Other Translations From Japanese To English Are Made Public

I am sorry that my reply is long delayed. I used a transport service so that your items will be delivered faster to you but I learned that there is a possibility that the package was sent back to Japan due to the transport company's mistake. Some time is needed in order to collect the returned item therefore would you let us send you again the same item or refund you the full amount? I have exp...
Japanese → English
Because the condition of record is quite different from item explanation, I contacted seller. They accepted me to send it back. They say that they will bear the shipping charge.
Japanese → English
Thank you for your patronage. I really thank you for your recent email regarding the International Trade Fair along with amendment of schedule for the meeting. However, in spite of your invitation, due to the recent novel coronavirus issue, we are instructed at the moment to prohibit for business trips overseas. Actually I wish I could see your new products however I will not be able to join...
Japanese → English
Thank you for your response to the query. I have summarized the contents in the spreadsheet, so please advise if it is hard to understand. Highlighted in red are of those additional queries, so your reply would be appreciated. Is the plastic made by adding "XXX" of marine biodegradable? If there is no evidence, is there any plan to obtain one? Please advise the wholesale price for 10,0...
Japanese → English

mura's Public Translations

If by any chance the item should be sold out, I will refund to you.
Japanese → English
Japan is called one of the developing countries concerning Facebook; because the Facebook in Japan cannot not get good market compared to the existing SNSs such as mixi, Mobage Town, and GREE, and Twitter since it joined this field. Kunihiro Maeda explained the factors for this phenomenon. He says that the three has been inherently "less interaction of Japanese and people in abroad", the present SNSs such as mixi control most users, and "the global network merit is scarcely acknowledged by Japanese".
Japanese → English
The U.K.

I paid back all the amount of the item charge because it was said broken.
As I have to ask the compensation for the damage to the freight forwarder, I need the buyer’s prof that the item had been broken.
However, I cannot contact with the buyer. The buyer still keep the broken item.
I want to contact with the buyer.
Please help me to contact with the buyer.
Japanese → English
We have received your notice about returning goods and refund.

Our policy of refund is as follows.
If the item is unopened, we will refund all the money excepting the shipping charge.
In case you opened it, we will refund 50% of the charge excepting the shipping charge.
For the shipping charge, we already paid for it as the actual expense, so we cannot refund for it. So we ask for your understanding.
Please defray for the cost of sending back the item.

The time limit of the refund is within a week after we get the item.
If we don’t get the item or it has a remarkable problem such as damage or missing of its parts, we cannot refund the money. Please understand this.
Japanese → English