[Translation from Japanese to English ] Dear Sharen, Thank you for your email. I understand your point, however, ...

SHAREN さん

メールありがとうございます
あなたの訴え理解しましたが、確認をしたところ私の訴えの方が正しいようです

まず上記のUPS追跡番号を調べてみて下さい
御社は4つの荷物を受け取っているはずです
配達証明もあります

4個口のそれぞれの重量も確認しました
合計すると約176ポンドです

受取済みの商品はBox３とBox４のものです
Box1とBox2を御社の方で見失っているはずですので探してください
不足商品がその中に入っています
お手数ですがよろしくお願いします

Dear SHAREN

Thank you for your email.
I understand your appeal, but when I checked it, my appeal seems to be more correct.

First of all, please check the UPS tracking number above.
Your company should have received four packages.
There is a proof of delivery too.

The weight of each of the four items was also confirmed.
In total, it's about 176 pounds.

The products you've received are from Box3 and Box4.
You should have lost sight of Box1 and Box2 in your company, so please look for it.
There shortages are all in the box.

I'm sorry to trouble you, but thank you.