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[Translation from Japanese to English ] Hello. Thank you for your continued support. My name is 〇 of 〇 Inc. R...

Original Texts
こんにちは、

お世話になっております。株式会社○の○と申します。

今回はお客様の商品不具合の連絡により、お客様および貴社にご迷惑をおかけしましたことをお詫び申し上げます。

今回の原因と、問題解決策についてご連絡致します。

1.
私が販売している商品は、正規代理店から購入した新品です。

新品にも関わらず、お客様からの苦情があった理由を推察すると、商品に輸送中の破損が起こった可能性が高いです。

私は商品を日本からアメリカのフルフィルメント倉庫に発送しており、
Translated by shimauma
Hello.

Thank you for your continued support.
My name is 〇 of 〇 Inc.

Regarding the defect item, I apologize to you and your customer for any inconvenience caused.

Following is the cause of the defect and our approach to solving the problem.

1. I purchased the item from an official dealer and it is brand new.

Considering the fact that there was a complaint from your customer even though it was new, there is a high possibility of the item having been damaged in transit.

I send items from Japan to the fulfillment warehouse in the US and












[deleted user]
Translated by [deleted user]
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Result of Translation in Conyac

Number of Characters of Requests:
615letters
Translation Language
Japanese → English
Translation Fee
$55.35
Translation Time
15 minutes
Freelancer
shimauma shimauma
Standard
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日(TOEIC960レベル)、独⇄日(TELC B2レベル)に対応可能です。非ネイティブのブローク...