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[Translation from Japanese to English ] I sell the goods in eBay. The purchaser request me to refund via return requ...

This requests contains 157 characters . It has been translated 2 times by the following translators : ( sujiko , tearz , kumako-gohara , steveforest ) and was completed in 0 hours 4 minutes .

Requested by yuzusoft1031 at 25 Mar 2019 at 13:15 1816 views
Time left: Finished

eBayで販売していて、購入者が返金してほしいとリターンリクエストが来たのですが、PayPalの残高が残ってなくて、PayPalに電話をして金額をチャージしてもらおうと電話したら、PayPal上にリターンリクエストの履歴が残ってないと言われて、キャンセルされたのですが、履歴が残ってないのはどうしてなんでしょうか。

I sell the goods in eBay.
The purchaser request me to refund via return request.
However, there is no balance in PayPal now and call to the PayPal.
It means I asked them to charge.
PayPal said that there was no history of return request in PayPal and they canceled.
Whey was there no history?

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