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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] (Dear Translator, The following is the inquiry for PayPal.) Hello. Regar...

Original Texts
（翻訳者様へ、以下、ペイパルへの問合せです。）
こんにちは、

私のペイパル上でのクレームに対し、売り手から、以下の内容のメールが届きました。
Hi, I cannot open the dispute section in my paypal, please tell me what the problem is セクションを開けない、というのが、不可解です。私にはよくわかりません。
この、売り手からのメールに、直接、返答するべきでしょうか？

または、ペイパルのサイト上を介して、メッセージなど送信するべきでしょうか？
（売り手がペイパルのセクションを開くことができないのならば、売り手は、ペイパルを介したメッセージを確認することができないのかもしれません。）

よろしくお願いします。
[deleted user]
Translated by [deleted user]
Hello,

I received below email from the seller regarding a dispute I filed on PayPal:

"Hi, I cannot open the dispute section in my paypal, please tell me what the problem is"
I do not understand what does the seller mean by "cannot open the dispute section."
Should I directly reply to this email?
Or, is it better to send my message via PayPal website?
(If the seller means that he/she can't open PayPal website, he/she may not be able to receive and/or read my message sent via PayPal.)

Please let me know what I should do. Thanks,

Result of Translation in Conyac

Number of Characters of Requests:
336letters
Translation Language
Japanese → English
Translation Fee
$30.24
Translation Time
37 minutes

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[deleted user]'s Public Translations

Sorry to trouble you, but would you mind sharing your opinion?
Looking forward to hearing from you.

The last but not the least:
I sincerely apologize for causing you a big trouble although it was an accident during transport.
I am very sorry. Please accept my apologies.
Japanese → English
こちらで捨ててしまうか廃棄処分することができるかどうかをお尋ねですか？ご連絡ください。
English → Japanese
Thank you for your email.
My sincere apologies for non-delivery of the item.
I will resend it as soon as possible.
As a token of apologies, I would like to give you one of the below items.
Please pick one out of five.
1
2
3
4
5
Thank you for your email.
This DVD is for the region A.
You can use it in South/North America, Southeast Asia, Japan, Korean Peninsula, and Taiwan.
Japanese → English
Hello,
Hope this email finds you well.
I was wondering if you could send me the catalogs for the vehicles your company is dealing.
I would truly appreciate it if you could kindly send me 3 catalogs for each manufacturer and model.
Of course, I will pay for them including shipping charge.
Looking forward to hearing from you.
Best regards,
Japanese → English