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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I heard about this matter from Mr.S, I am very sorry. I think it is 3-4 time...

Original Texts
Mr.Sから今回の件、聞きました。
大変申し訳ございませんでした。
３−4回目かと思いますが改善されていないので
箱も分厚いのを用意して次回からしばらくはスタッフではなくて私が担当して
梱包したいと思います。
また先ほどPayPalで半額ですが送料を返金行いました。
信頼を失っておりますが回復出来るように取り組みしていきます。
今後とも宜しくお願いします。
tourmaline
Translated by tourmaline
I heard about this matter from Mr.S,
I am very sorry. I think it is 3-4 times but it is not improved, so we will prepare thicker box and I will package on behalf of the stuff for a while.
Also I paid the half of delivery fee just now from paypal.
We lost your trust but we will try to get it recovered.
Thank you for your continuous support.

Result of Translation in Conyac

Number of Characters of Requests:
172letters
Translation Language
Japanese → English
Translation Fee
$15.48
Translation Time
9 minutes
Freelancer
tourmaline tourmaline
Starter
技術翻訳が得意です。

Other Translations From Japanese To English Are Made Public

I apologize to have caused you an inconvenience. I checked tracking of the item at Parcel force worldwide tracking site. Thank you for scanning slip of shipment you had sent. I am going to go to post office in Japan with it, and check why I cannot see the tracking at my website. Thank you very much.
Japanese → English
Thank you for your contact. The details of this case was explained in the former mail, but this time's case had been caused by our shop too, therefore, could we make an additional shipping of the lack of 2 picks for free of charge to you? We are sorry for this inconvenience. We wait for your response. We will do our best to solve this issue. We hope your understanding and co-opera...
Japanese → English
It's been 40 days since I won the bid for the item. The item has yet to arrive. A message arrived from the seller that the company became bankrupt but the item was still sent but there was no tracking number so I couldn't believe it. The status hasn't become "shipping" either. According to ebay rules I heard that it won't accept complaints after 45 days so it's near the deadline. Somehow plea...
Japanese → English
I paid the amount of the item and shipping charge today. After you check receipt of the amount, would you send it to inspection company in Japan? Regarding specification of the item, I will send you the corrected data. May I ask you to put a seal at right bottom of the document as you did last time? Please send to the inspection company in Japan by packing 12 tongs, invoice and specific...
Japanese → English

tourmaline's Public Translations

Thank you for your reply.

We have confirmed with paypal that the refund will be processed once you have received your order and clicked the "Agree to Refund" button.
If you do not know how to do this, please contact our support center.
PayPal told us to tell you to click the refund agreement button before the deadline.
We understand your concern, but we cannot withdraw your claim until we can confirm your refund.
We apologize for not being able to fulfill your request.
We look forward to receiving your refund.
Japanese → English
Hello.

Thank you for the revised documents.
We have resubmitted them to the inspection agency and have received additional questions, and please check.

①LADIS BOTTLE
Please reconfirm the presence or absence of food contact for NO. 3, 4, and 5 (screw and O-ring).
Do NO.3, 4, and 5 touch food?
Please inform us again of the shape and dimensions of each part that comes in contact with food.
In the PDF document, please provide information on the shape* and dimensions of each part that comes into contact with food.
Japanese → English
*Since the image is taken from the side, it is difficult to grasp the shape of some parts, such as NO.11.
Can you provide pictures of each part from the top?

LADIS (cap type)
Please reconfirm whether or not there is food contact for NO.3 and 5 (screw and O-ring).
If they are used upside down as shown in the image of use, I think they may touch food...
3,5 will not touch food?
If the product consists only of parts that are common to or differ only in shape from the component parts of LADIS BOTTLE, no test is required.
Japanese → English
Seeking, a new generation of people to take on Kamitsubaki.
Japanese → English