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  4. I heard about this matter from Mr.S, ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I heard about this matter from Mr.S, I am very sorry. I think it is 3-4 time...

Original Texts
Mr.Sから今回の件、聞きました。
大変申し訳ございませんでした。
３−4回目かと思いますが改善されていないので
箱も分厚いのを用意して次回からしばらくはスタッフではなくて私が担当して
梱包したいと思います。
また先ほどPayPalで半額ですが送料を返金行いました。
信頼を失っておりますが回復出来るように取り組みしていきます。
今後とも宜しくお願いします。
tourmaline
Translated by tourmaline
I heard about this matter from Mr.S,
I am very sorry. I think it is 3-4 times but it is not improved, so we will prepare thicker box and I will package on behalf of the stuff for a while.
Also I paid the half of delivery fee just now from paypal.
We lost your trust but we will try to get it recovered.
Thank you for your continuous support.

Result of Translation in Conyac

Number of Characters of Requests:
172letters
Translation Language
Japanese → English
Translation Fee
$15.48
Translation Time
9 minutes
Freelancer
tourmaline tourmaline
Starter
技術翻訳が得意です。

Other Translations From Japanese To English Are Made Public

At first, I will use my FedEx account for the transportation to Japan this time. So, I will pay money just for item price. In your side, please pack the item so that the weight of the box is about 55 pound (25 Kg). I wuld be happy if you can make the dimensional weight as small as possible. Once you finish packing, please let me know below. - The weight and size for each box - Informatio...
Japanese → English
As additional fee xx Yen is too high, please show the appropriate amount. As there is no reason about the current amount, I cannot negotiate with customer. The postponement of the fee of the warehouse has nothing to do with the customer, and it is is a problem in your company. For this reason, I cannot charge the customer. Is the vessel designed and manufactured by your company? If so, ...
Japanese → English
It has shrinkage, stains and scratches due to age deterioration. There may also have other oversights such as dirt. Please check the image and confirm. Don't hesitate to reach our should you have any queries. This item will be shipped with a Japan Post tracking number. Shipping is cheaper than using a courier, but please note that it takes longer to arrive (about 2-3 weeks). A resin li...
Japanese → English
I see that the name of the company has changed. Our apologies. We will send you an INV with the new company name, please look through it, the Controllers have been packed and are ready to be shipped at any time. Please contact the contact person we have already given you and arrange a pick-up. Export customs clearance in China will be handled by the customer, and we are waiting to hear from Mr ...
Japanese → English

tourmaline's Public Translations

I was informed that the products would be shipped a month in advance, buy why did you change? The original requested delivery date was August. Can you arrange shipment by the end of this month? The sales period will be shorter than we had planned, and it will be time for a sale. If we don't deliver the ordered items properly, we cannot confirm with the customer regarding additional orders during the period. I know you have a fixed quantity of goods to be shipped each month, but will the orders be shipped properly? Can you please explain the current delivery status to our customer? Can she assist him with the projects he handles?
Japanese → English
The Second party shall comply with the Law on Unjustifiable Premiums and Misleading Representations, etc. (in addition to the Law on Unjustifiable Premiums and Misleading Representations, this is a law to be observed when selling goods, etc. under this Agreement, including related guidelines, etc.). If the Second party violates this, the First party may immediately terminate this Agreement or any individual agreement, in whole or in part. In this case, the First party must compensate the First party for any and all damages suffered by the First party. With regard to the disclaimer, the content basically does not apply to your company, but it is difficult to remove the content due to the cases pointed out in the purchase case.
Japanese → English
If the goods cannot be delivered within 14 days, the First Party may cancel the basic order or charge the Second Party a discount to be determined by separate consultation between the First Party and the Second Party. The first sentence cannot be deleted as it adds a clause excluding domestic purchases. In view of the protection of general consumers, if any claims, complaints, etc. arise in relation to the Goods, the First Party shall deal with them in good faith after consultation between the First Party and the Second Party. In addition, depending on the occurrence of claims, complaints, etc., the necessary measures, such as suspending the sale of the Goods, should be taken. Since it is not possible to delete the text, how should we change?
Japanese → English
Thank you for your reply.

We have confirmed with paypal that the refund will be processed once you have received your order and clicked the "Agree to Refund" button.
If you do not know how to do this, please contact our support center.
PayPal told us to tell you to click the refund agreement button before the deadline.
We understand your concern, but we cannot withdraw your claim until we can confirm your refund.
We apologize for not being able to fulfill your request.
We look forward to receiving your refund.
Japanese → English