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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] According to the tracking number, it shows that I received the item. However...

Original Texts
追跡番号を見ると私は商品を受け取ったことになっています。
しかし、私はまだ商品を受け取っておりません。
追跡番号を見ると日本ではなくイタリアに配達されています。
私が指定した配達先の住所は日本です。
なぜ間違った住所に配達されたのか確認をお願いします。

Translated by atsuko-s
According to the tracking number, it shows that I received the item.
However, I haven't done yet.
It is delivered to Italy, not Japan by the tracking number.
The address that I designated to deliver is Japan.
Please confirm why the item was delivered to the wrong address.

Result of Translation in Conyac

Number of Characters of Requests:
122letters
Translation Language
Japanese → English
Translation Fee
$10.98
Translation Time
3 minutes
Freelancer
atsuko-s atsuko-s
Starter
誠実に対応してまいりたいと思います。よろしくお願いいたします。