[Translation from Japanese to English ] The post office told me that they would not issue a refund for the shipping f...

This requests contains 232 characters and is related to the following tags: "Business" . It has been translated 2 times by the following translators : ( transcontinents , ka28310 ) and was completed in 0 hours 7 minutes .

Requested by atori-entertainment at 04 Feb 2018 at 00:42 1680 views
Time left: Finished


郵便局は送料を返金しないと言っています。
その為、私は郵便局と送料の返金について交渉中です。
原因を明確にする為に調査を依頼しましたが、恐らく送料は返金されないでしょう。

商品をキャンセルする事も、再発送する事も可能です。
再発送する場合は送料($42)をもう一度お支払い頂く必要があります。
キャンセルする場合は料金を返金致しますが、本体代金のみの返金になります。

ご検討頂ければ幸いです。


クレジットカードの支払いでも、paypalを経由しお支払い頂ければ問題はありません。

The post office said they will not return shipping charge.
Therefore, I am negotiating about refund of shipping charge with the post office.
I asked to investigate on it to clarify the cause, but probably shipping charge will not be refunded.

I can cancel or resend the item.
In case of resend, you have to pay for the shipping charge ($42) again.
In case of cancellation, I will make refund but refund will be only for the amount of item.

I appreciate your kind consideration.

There is no problem paying by credit card via PayPal.

Additional info

クレームに繋がる恐れがありますので、できるだけ丁寧な言葉で文章を作成頂ければと思います。
よろしくお願い致します。

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