まずあなたに多大なご迷惑と不信感を与えてしまったこと深くお詫び致します。店主のAです。これまでのやりとりは弊店のスタッフによるもので、他のお客様へ返答すべき内容を誤って送ってしまうなど大変失礼なものでした。改めてお詫びします。今回スタッフのミスで荷物の禁制品同梱有無の記載がされないまま発送してしまったため郵便局で受理されず、追跡番号も反映されないまま返送されたためこのような事態となりました。私はまずお客様と真摯に交渉し、マイナス評価を変更して頂きたいと強く思っています。
Rating
50
Translation / English
- Posted at 13 Nov 2017 at 22:55
First I would like to apologize for causing a lot of inconveniences and troubles to you. I am the owner of the shop, A. All the conversation up until now is done by my staff and the reply content to the other customers also was sent by mistake so, please accept my deepest apologizes. I apologize again. This time my staff mistake was did not stated whether there is forbidden item included or not and just send it, so the post office did not accept it and it was returned without reflecting the tracking number. First, i would like to negotiate with you, and strongly hope that you can change the minus evaluation.
Rating
50
Translation / English
- Posted at 10 Mar 2018 at 17:59
First af all, I deeply apologize for giving you so much troubles and distrust. I am the one who are in charge of A. The exchanging emails with you so far has been by one of you representatives and his responses such as accidentally sending you the email that was supposed to be sent to another customer was so much inconvenient for you. I am very sorry again. The error caused this time was the fault of our stuff and this situation occurred because the stuff shipped the items without mention that they contained prohibited products and they were not accepted at the post office and additionally they were shipped back without the tracking number reflected. I would like to sincerely nagociate with you and I would appreciate it if you could reconsider your evaluation of us.
Rating
44
Translation / English
- Posted at 13 Nov 2017 at 23:13
Please accept my apologies for inconveniences and sense of distrust caused you. This is the shop owner, A. I am sorry for you had a problem receiving a wrong e-mail
that must be sent to the different customer, I am sorry once again.
Your present shipping has been sent without the name of including excruciating items or not, also the chasing number didn’t confirmed. Therefore the post office didn’t accept your shipping.
I apologize for any condition this error caused, and I hope your evaluation changes.
Thanks for your understanding in the embarrassing situation.
that must be sent to the different customer, I am sorry once again.
Your present shipping has been sent without the name of including excruciating items or not, also the chasing number didn’t confirmed. Therefore the post office didn’t accept your shipping.
I apologize for any condition this error caused, and I hope your evaluation changes.
Thanks for your understanding in the embarrassing situation.
Rating
47
Translation / English
- Posted at 13 Nov 2017 at 23:02
First of all, I have caused you a lot of troubles and distrust so please accept my sincere apologies. I am A shopkeeper. The transactions so far have been done by our shop's staff so it was very rude to send the contents of the reply to other clients by mistake. I apologize again. This time, by a mistake of our staff it was shipped without including the description of presence or absence of contraband so this is why the post office couldn't accept it, it was sent back without being reflected on the tracking number and that is why we have this situation. I will first make earnest negotiations with the client and I really want to change the negative valuation.
giving you →carousing you
The one who are in charge of→The owner of