長い間お待たせし、そしてこのように結果になりましたことをまず深くお詫びいたします。
トラッキングを見ると１０月１９日に"Final delivery"となっています。
郵便局と当社が利用している発送代行会社に調査依頼を出しますが、過去の経験上郵便局からの回答を得るには２週間以上の期間が必要です。
とにかく全額返金させていただきます。
もし商品が見つかりましたらお届けするように努力します。
この度はご期待に添えることができず誠に申し訳ございません。
Rating
53
Translation / English
- Posted at 24 Oct 2016 at 23:16
Please accept our sincere apology for having kept you waiting for such a long time and the disappointing result.
The tracking information says ''Final delivery'' on Oct. 19.
We will immediately ask the post office and our shipping agent to investigate this matter. However, from our experiences, it takes more than 2 weeks to receive a reply from the post office.
In any case, we will make a full refund.
If we find the shipped item, we will try to deliver it to you.
We are very sorry not to have met your expectations.
masaizu likes this translation
The tracking information says ''Final delivery'' on Oct. 19.
We will immediately ask the post office and our shipping agent to investigate this matter. However, from our experiences, it takes more than 2 weeks to receive a reply from the post office.
In any case, we will make a full refund.
If we find the shipped item, we will try to deliver it to you.
We are very sorry not to have met your expectations.
Rating
50
Translation / English
- Posted at 24 Oct 2016 at 23:03
Please accept our sincere apologies for the consequence after keeping you for a long time.
The tracking details show that the "Final delivery" of your parcel was made on October 19th.
I will place an investigation request to the shipping agency which the post office and we use, but please be aware from our past experience it will take over 2 weeks to get their response.
At any rate, we will issue you a full refund.
We will do our best to deliver it to your if the merchandise was found.
Please excuse us for not being able to meet your expectation this time.
The tracking details show that the "Final delivery" of your parcel was made on October 19th.
I will place an investigation request to the shipping agency which the post office and we use, but please be aware from our past experience it will take over 2 weeks to get their response.
At any rate, we will issue you a full refund.
We will do our best to deliver it to your if the merchandise was found.
Please excuse us for not being able to meet your expectation this time.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
51
Translation / English
- Posted at 24 Oct 2016 at 23:05
I am truly sorry for keeping you wait so long and for turning this result out like this.
The tracking says "Final delivery" on October 19th.
I will make an investigate request to the shipping agent which we and the post office use, but in my experience, it takes more than 2 weeks to get the result from the post office.
Anyways, I will refund you all.
I will.be committed to doing our best to deliver it if I find it.
I am very sorry for the inconvenience caused you this time.
The tracking says "Final delivery" on October 19th.
I will make an investigate request to the shipping agent which we and the post office use, but in my experience, it takes more than 2 weeks to get the result from the post office.
Anyways, I will refund you all.
I will.be committed to doing our best to deliver it if I find it.
I am very sorry for the inconvenience caused you this time.
