Notice of Conyac Termination

[Translation from Japanese to English ] I am quite embarrassed. The item already arrived on September 12th. And she...

This requests contains 459 characters and is related to the following tags: "Business" . It has been translated 4 times by the following translators : ( swisscat , ka28310 , bluejeans71 , mayumits , myheartsbreakingeven ) and was completed in 0 hours 10 minutes .

Requested by setoyama at 29 Sep 2016 at 17:54 2510 views
Time left: Finished

私は困っている。
商品は9/12に到着済。
そして彼女は9/13に返品について問い合わせてきた。
私は彼女の問い合わせの意味が理解できず質問をした。
問い合わせには「Customer stated that she does not want to pay for postage because she did not buy the item」とあった。
彼女が購入していなかったのであれば、「does not want to pay for postage」の意味がわからない。

I am in trouble now.
The product arrived on September 12.
And she inquired me about returning it to me on September 13.
I asked her some questions because I was unable to get the picture of her inquiry.
The inquiry showed "Customer stated that she does not want to pay for postage because she did not buy the item."
I do not understand the meaning of "does not want to pay for postage" unless she bought the item.

商品代もpostageも支払いを望んでいない、なら私は理解できる。
だから私は彼女に質問をした。
「Thank you for your contact.Were you required additional postage?」
しかし彼女の返事はない。
突然9/22にチャージバックの知らせが来た。
私は何が問題なのかわからないのでサポートに質問をした。
しかしAmazonからの返事はない。

私は状況がわからない。
何の情報を提供すれば良いのでしょうか?

I could understand the situation if she does not want the product charges or postage.
So I asked her a question.
"Thank you for your contact.Were you required additional postage?"
But she has not replied to me.
Then I suddenly received a notice of the charge back on September 22.
I inquired the support about what was going on as I failed to see what the problem was.
Still Amazon has not given me any feedback.

I simply understand the current situation.
What information should I provide?

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