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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] You told me that you have shipped the item I purchased to the address in Japa...

Original Texts
あなたは、私の買った商品を日本の住所に送ったと言いました。
でもアメリカの転送業者から「ハリーポッターの魔法の杖」の商品が届いたと連絡がありました。
荷物が届いた日は８月１１日のようです。
あなたは商品を日本の住所ではなくアメリカの住所に送ったのではありませんか？
今すぐもう一度日本の住所に同じものを送ってください。
よろしくお願いします。
sweetshino
Translated by sweetshino
You told me that you have shipped the item I purchased to the address in Japan. However, my forwarding agent in the US notified me that they received “Harry Potter’s Magic Wand”.
It was arrived on August 11.
I believe that you have shipped the item to the US address instead of the one in Japan.
Please ship the same item to Japan immediately.
Thank you for your understanding.

Result of Translation in Conyac

Number of Characters of Requests:
166letters
Translation Language
Japanese → English
Translation Fee
$14.94
Translation Time
about 3 hours
Freelancer
sweetshino sweetshino
Starter

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sweetshino's Public Translations

Thank you for your purchase.
I have no idea how much tax will be imposed in your country when the purchased item is shipped from Japan.
In addition to that, we cannot pay estimated tax in advance in Japan.
Therefore, we refund all the tax that was additionally charged to our customers.
Please kindly send us the copy/image of thereceipt showing how much tax was imposed.
In return, it is much appreciated if you can delete the negative review.
We will process the refund immediately upon confirming the receipt.
Your understanding is greatly appreciated.
Japanese → English
The cashed out amount that I processed in early September and early November has not received at my bank yet.
The total amount is $10.00.
It has been more than 2 months since I cashed out on September 3rd.

According to "Summary", it shows that $10.00 has been cashed back.
However, I have not received it.
Can you explain why?

Has the wire transfer process been completed?
Is there something wrong with the bank information I provided?

I am very worried because I have not heard from you.

Please kindly investigate the reason I have not received the money yet and let me know as soon as possible.
If the process has not completed yet, please send my $10.00 immediately.
Japanese → English
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English → Japanese
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English → Japanese