Translation Results Requested Through Conyac Made Public

I received an indication from the client that A is Inauthentic and then a notification that the listing became inactive.
First, I would like you to understand that without any mistake the product is an authentic one purchased from a trustworthy wholesaler.
I can't understand why the client is reporting such things.
Please check if a delivery notice was attached to the product.
In the red frame, there is the company name and address.
In the yellow frame, the wholesaler name and address.
in the green frame, the number of units.
I am attaching a picture as there is the same product in the FBA that hasn't been delivered yet.