ご連絡ありがとうございます。
検品時にマニュアルフォーカスでの異音に関しては気がつきませんでした。大変申し訳ございません。
返品をうけたまわることも可能ですが、返送料もかかり、かなりお手間をとらせてしまいます。
提案ですが、修理代金として、お支払いいただいた金額から一部返金をさせていただきますが、そのような解決方法ではいががでしょうか？
返金額としては50USDとさせていただきたいと思います。ご返信よろしくお願いします。
Rating
50
Translation / English
- Posted at 12 Aug 2015 at 09:09
Thank you for contacting me.
I did not notice the strange sound when focusing manually in its inspection. I apologize to you.
You can return the item, but it costs shipping charge and it takes much works.
I have a suggestion. I would like to refund part of the amount that you had paid as expense for repairing. What do you think about it?
I would like to refund 500 US dollars. I appreciate your reply.
I did not notice the strange sound when focusing manually in its inspection. I apologize to you.
You can return the item, but it costs shipping charge and it takes much works.
I have a suggestion. I would like to refund part of the amount that you had paid as expense for repairing. What do you think about it?
I would like to refund 500 US dollars. I appreciate your reply.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 12 Aug 2015 at 09:16
Thank you for your contact.
We are so sorry that we can't notice the strange noise in Manual focus on inspection.
You can return it to us, but it should occur return postage and it must waste your valuable time.
So I have a suggestion, we would like to you return some money that you had paid as fee to fix, how do you feel it?
We are thinking total amount of repayment will be 50USD.
I'm looking forward your reply.
We are so sorry that we can't notice the strange noise in Manual focus on inspection.
You can return it to us, but it should occur return postage and it must waste your valuable time.
So I have a suggestion, we would like to you return some money that you had paid as fee to fix, how do you feel it?
We are thinking total amount of repayment will be 50USD.
I'm looking forward your reply.
Rating
50
Translation / English
- Posted at 12 Aug 2015 at 09:16
Thank you for your contact.
We didn't notice any strange noise on the manual focus during our acceptance. Our apologies.
You may return and refund but we afraid it costs shipping charge as well as some effort on your end.
So, we would like to suggest that we refund a part of your payment so that you could cover repair charge with it. What would you think?
For the partial refund, we would like to refund you 50USD. Please let us know your if you would like to proceed with this.
We didn't notice any strange noise on the manual focus during our acceptance. Our apologies.
You may return and refund but we afraid it costs shipping charge as well as some effort on your end.
So, we would like to suggest that we refund a part of your payment so that you could cover repair charge with it. What would you think?
For the partial refund, we would like to refund you 50USD. Please let us know your if you would like to proceed with this.
