[Translation from Japanese to English ] Thank you for contacting me. I did not notice the strange sound when focusin...

This requests contains 208 characters . It has been translated 2 times by the following translators : ( sujiko , greene ) and was completed in 0 hours 13 minutes .

Requested by kazusugo at 12 Aug 2015 at 09:03 1102 views
Time left: Finished

ご連絡ありがとうございます。
検品時にマニュアルフォーカスでの異音に関しては気がつきませんでした。大変申し訳ございません。
返品をうけたまわることも可能ですが、返送料もかかり、かなりお手間をとらせてしまいます。
提案ですが、修理代金として、お支払いいただいた金額から一部返金をさせていただきますが、そのような解決方法ではいががでしょうか?
返金額としては50USDとさせていただきたいと思います。ご返信よろしくお願いします。

Thank you for your contact.
We are so sorry that we can't notice the strange noise in Manual focus on inspection.
You can return it to us, but it should occur return postage and it must waste your valuable time.
So I have a suggestion, we would like to you return some money that you had paid as fee to fix, how do you feel it?
We are thinking total amount of repayment will be 50USD.
I'm looking forward your reply.

Client

Additional info

ebayの取引のクレーム対応ですが、最初の挨拶で「ご連絡ありがとう」が適当かどうかわかりません。こういった場合のビジネス用の挨拶に適当なものがありましたら、変更していただいて結構です。よろしくお願いします。

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