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[Translation from Japanese to English ] Hello. We have been informed that the item was spoiled when received. We w...

Original Texts
こんにちは　アイテムが壊れて届いたとの報告

当店ではこの場合　返品手続きでなく　保険で対応いたします。

まず最初に

１．写真を送ってください。

２．配達業者へ報告をしてください。

上記の２点を実行して下さい

書類を作成して保険請求後、再度アイテムを発送いたします。

あまりにアイテムの到着が遅いので心配してました。

必ず解決するまで、対応いたしますので安心して下さい。

担当者　S.M







[deleted user]
Translated by [deleted user]
Hello. We have been informed that the item was spoiled when received.

We will deal with the guarantee service instead of the returning procedure in this situation.

Firstly,

1. Please send us a photo of it.

2. Inform the shipping company.

Please do the following above.

After you have created the documents and applied for the guarantee, we will send the item again.

I was worried as the item arrived so late.

Please do not worry as we will definitely settle this.

Person in charge, S.M

Result of Translation in Conyac

Number of Characters of Requests:
183letters
Translation Language
Japanese → English
Translation Fee
$16.47
Translation Time
14 minutes

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[deleted user]'s Public Translations

※On that day, we have to verify your identity. Please bring along your ID.
You will not be able to enter if we could not verify you.
(driver's license/ passport/ resident card/ student ID/ insurance card/ certificate of residence/ credit card)
※Please come with your belongings packed properly. We will not be looking after your belongings for you.
※It is not possible to exit in the middle of bidding farewell.
※Due to unforeseen circumstances, details of the event might be changed or stopped.
Japanese → English
※Please listen to the staffs. You will be forced to leave if you do not abide to the rules.
You will not be able to participate if you do not listen to instructions. The organizer will not be responsible for chaos or accidents caused because of your bad behavior.
After entry, do not enter other areas aside from the designated space.
※Children under 5 years old will not be allowed to enter.
※Please understand that there is a possibility that it might take a long time to enter depending on the situation.
Japanese → English
I have refunded you in full.
Please send me a photo of the entire cardboard.
I have to confirm where the hole is.
I wouldn't be able to request an investigation with the delivery courier without that image.

I will pay the damage of xx.
Thank you for your cooperation.
I hope to complete the transaction amicably.
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