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[Translation from Japanese to English ] The answer from Parcel Force is that "We cannot answer anything because there...

Original Texts
パーセルフォースからの回答は「荷物がUKに到着したという記録がないため、何も答えられない」ということでした。日本郵便は「荷物は確実に３月９日にUKへの直行便にて発送された。今パーセルフォースに調査請求を出しているのでその回答を待つしかない。回答までおそらく後2〜３週間かかるだろう」とのことでした。
お客様にはご迷惑をおかけし誠に申し訳ございません。こちらとしてはその調査の回答を待って代金の返金等の対応をさせていただければと思うのですが、いかがでしょうか？
uckey
Translated by uckey
The answer from Parcel Force is that "We cannot answer anything because there is no record that the parcel arrived in UK". Japan Post Office said that "The parcel was definately sent by direct flight to UK on 9 March. We have to wait for the answer because we request a research claim to Parcel Force now. It will probably take about 2-3 weeks more to get the answer".
We are very sorry for your any inconvenience. We wait for the answer of the research and would like to refund you and so on but what do you think?

Result of Translation in Conyac

Number of Characters of Requests:
228letters
Translation Language
Japanese → English
Translation Fee
$20.52
Translation Time
20 minutes
Freelancer
uckey uckey
Starter

Other Translations From Japanese To English Are Made Public

I understand that A company follow the definition of Q11 and manage benzaldehyde as the test medicine, so I will reply to PMDA that. However, as I heard from your company the reason that benzaldehyde was deleted from step 2 on November, I received the answer from you as below. So, I will write again on MF. I have to reply to PMDA on 20, so need your agreement by the end of today. It would be h...
Japanese → English
Though I have checked after making a purchase, I found some posts that your shipping is too slow to do, never shipped or the wrong tracking number of the item is given on social media. I heard the shipping will be carried on about 5 days later after making an order, please promise me to have a contact if you will need more time to process it? For this reason, I might buy some other necessar...
Japanese → English
I just confirmed the tracking number. Once the inspection in Japan is completed, we will inform you.
Japanese → English
He seems that he doesn’t either use or see Instagram. Do you know anyone other involved?
Japanese → English

uckey's Public Translations

Thank you for prompt delivery of products.
Package you sent from Russia on 24th March cannot be delivered and stopped at Russia due to declaration form fault.
When I checked EMS tracing website, alert indication came up because they cannot contact the customer.
Please kindly contact them as the package is still in Russia.
Please check a picture attached on my email.
I hope it will be sent to Japan as soon as possible because your products are popular in Japan.
I am sorry for your inconvenience but please kindly take care of it.
Japanese → English
When I watched the video you sang "one less bell to answer", I became a fan of you. Your voice fits ballade so nicely. Do you sing in Korea at the moment? Do you have any plan to work in Japan?
Japanese → English
Even if it is an offer from a person him or herself who sent products, we were told USPS cannot change the label after sending.
We tried again and again. But they did not approve our offer.
Can you please ask Mr./Ms A as a consigned to receive anyhow?
English → Japanese
It is written as below on Oder details of eBay.

Estimated delivery Friday, Oct 30, 2015 - Wednesday, Dec 23, 2015

And also, I was waiting for it because there is a message on eBay "If items do not arrive by 23 Dec, please contact the sealer".
Japanese → English