ご連絡ありがとうございます。
上記の件に関する返答をさせていただきます。
お客様には心配とご迷惑をお掛けしております。
認識されない原因なのですが、ドライバーの問題が考えられます。
最新のドライバーをホームページからインストールし、再度、接続を試してください。
ホームページアドレス:
こちらでも原因を確認するため、お使いのPCスペックを教えていただけないでしょうか？
Rating
52
Translation / English
- Posted at 20 Feb 2015 at 16:45
Thank you for the response.
My reply is regarding the above mentioned incident.
We have inconvenienced you and caused you to worry.
We still do not fully understand the cause of the incident, but we think it is a problem with the driver.
Please install the newest driver from the home page, then try connecting once more.
Home page address:
In order to understand the causes for this incident, is it possible for you to tell us the specifications of the PC being used?
taraval27 likes this translation
My reply is regarding the above mentioned incident.
We have inconvenienced you and caused you to worry.
We still do not fully understand the cause of the incident, but we think it is a problem with the driver.
Please install the newest driver from the home page, then try connecting once more.
Home page address:
In order to understand the causes for this incident, is it possible for you to tell us the specifications of the PC being used?
★★★★☆ 4.0/1
Rating
50
Translation / English
- Posted at 20 Feb 2015 at 16:47
Thank you for contacting us.
We answer regarding above.
We made you worry and inconvenient.
Although we cannot recognized the cause, it might be a problem of the driver.
Would you install the newest driver at the homepage, and try to access it again?
URL:
As we would also like to check its cause, may we know the specification of your personal computer?
taraval27 likes this translation
We answer regarding above.
We made you worry and inconvenient.
Although we cannot recognized the cause, it might be a problem of the driver.
Would you install the newest driver at the homepage, and try to access it again?
URL:
As we would also like to check its cause, may we know the specification of your personal computer?
★★★★☆ 4.0/1
Rating
52
Translation / English
- Posted at 20 Feb 2015 at 16:52
Thank you for your contact.
I reply about matter of the above.
I apologize for your worry and inconvenience.
Regarding the cause of not recognizing, it seems due to driver's problem.
Please install the latest driver from following website,try to connect again.
Web site address:
Could you tell me the specs of your personal computer?
Then we will also check the cause.
I reply about matter of the above.
I apologize for your worry and inconvenience.
Regarding the cause of not recognizing, it seems due to driver's problem.
Please install the latest driver from following website,try to connect again.
Web site address:
Could you tell me the specs of your personal computer?
Then we will also check the cause.
