[Translation from Japanese to English ] For sure we ship brand-new, unopened items and inspections are done in Japan....

Additional info

丁寧な言葉でお願いします。

Original text

私達は間違いなく新品、未開封の商品を発送しています。日本で検品済みです。
ただし、私達の商品に問題があれば、すぐに返金致します。
配達中の事故の可能性があるので、あなたの国の配送会社にクレームを言います。証拠の写真を撮る事は可能ですか？
宜しくお願いします。

Translation / English

For sure we ship brand-new, unopened items and inspections are done in Japan. having said that, if there's any issue on our items, we refund immediately. Since it may be a damage in transit, we are making a complaint to the shipper in your country. Would it be possible for you to take some photos of the item as an evidence?

Thank you for your cooperation in advance.

Translation / English

We ship new and unopened products for sure.
All are inspected in Japan.
But if there is any problem with our products, we will immediately refund you.
There is possibility to have a problem during the shipping, so we will complain to the shipping company in your country.
Is it possible to take a picture to prove?
Thank you.

Translation / English

We confirmed that the new merchandise, without being opened, has been dispatched from our store.
It has been checked within Japan.
However, if there is anything wrong with our merchandise, we are ready to refund you.
It might happen to the parcel while it was being delivered to you,
we will make claim to the carrier in your country.
Would you be able to provide us with pictures as a proof?
Thank you for your understanding.