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[Translation from Japanese to English ] The buyer cancelled the order. So we replied saying: Currently, we are ch...

Original Texts
買い手は、商品のキャンセルをしてきました。

そこで、
現在、日本の郵便局からイギリスへ配送状況の確認を行っているので
配送状況の確認出来るまでの間、少しお待ち下さい。
確認が終わり次第、誠意を持ってご対応させて頂きます。
と返事してお願いしておりますが、

「XX」

と、言われて困っております。
配送の調査は1ヶ月ほどかかる　とも言われており、
商品も行方不明のままです。

この場合、AmazonUKとしてはどの様に対処したらいいと思われますか。
見解をお聞かせ頂けますか。

宜しくお願い致します。
3_yumie7
Translated by 3_yumie7
The buyer cancelled the order.

So we replied saying:
Currently, we are checking the delivery status from Japan Post to UK.
Please wait a little while until we can confirm the delivery status.
We will deal to the matter as soon as we can confirm it.

However, the buyer replied : "XX"
So we need assistance.
Japan Post says it may take about one month to investigate the case
and the item has been missing.

In this case, what would you recommend to deal with the issue?
Could you please provide your view on the case?

Thank you in advance for your assistance.
Contact

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
15 minutes
Freelancer
3_yumie7 3_yumie7
Starter (High)
英語、フランス語、スペイン語、ポルトガル語から日本語への翻訳をしています。これまで受けた仕事は一般（ウェブページ、観光、漫画、ゲーム、ビジネス、マーケティ...
Contact

Other Translations From Japanese To English Are Made Public

We are a Japanese corporation of Amway sales for members. Currently, we deal with about total of 70 kinds of healthy products. At the moment, the category of DHA and EPA has only 1 kind for soft capsule of fish oil. Amway's users prefer safety and high quality of products. Therefore, we would like you to present according mainly to ＊＊＊ oil's high safety.
Japanese → English
Upon checking the document, the weights of products A and B were written in pounds where it should be in kilograms. If left as is they might be caught in the weight limit so can't you correct them to kilograms like below? I apologize for the effort I place on you every time I order. If possible, can you email me the file of the document that has not been filled-in yet? When I will orde...
Japanese → English
I have asked A and regarding dividing the invoice, they say they will ask B as I thought. We will be making successful bid for a few, which will make the price high in total so can we make a payment on multiple credit cards dividing the invoice?
Japanese → English
Due to sale listing violations, on June 6 my sales account was suddenly closed. But I haven't done any violations so I gathered proof and emailed your them to your company. Within 24 hours if the reply comes, it will be displayed in the form but there has been no reply for more than 96 hours. Our company respects the guidelines of your company. we are quite disappointed at your respons...
Japanese → English

3_yumie7's Public Translations

イシバシ様

この度は新規のご注文ありがとうございました。仮のインボイスを添付しておりますのでご覧ください。
すべての商品が出荷可能であるかどうか確認させていただきまして、数日以内に改めて正式なインボイスを送付させていただきます。

また、参考までに、D5910 ×5, D5245 ×3, D7323 ×2につきましては、箱のお値段は頂いておりません。

よろしくお願いいたします。
ベンジャミン
French → Japanese
拝啓。再びお返事をいただきありがとうございます。ですが、私のお役に立ってくださると思います。それは、単にそれはそちらの間違いだからです。私は確かにPayPalで払いませんでしたが、その理由は、Ebayの住所である3970NW 132nd. St. UNIT D-4187 OPA LOCKA zip 33054ではなく、PayPalの住所に配送されたからです。どうかお願いいたします。
それがだめなら、どうかわたしがこれから踏むべき手順をご説明ください。どうぞよろしくお願いいたします。
Spanish → Japanese
EP developed a spring based on our own theory focusing on the effect of the Tremolo spring which supports the tension of the string on the sound. A spring is also an important factor which builds overtone structure of string vibration. So the sound changes by strengthen its base. We design it by tightening 4-5 strings on a guitar with average setting. Please adjust them according to your preference, You can use it together with other springs. We hope many guitarist experience the easiness of use as well as the emotion and the effect even tightening 5 springs just changing springs.
Japanese → English
Usted ha completado el pago via la tarjeta de credito VISA.
Y yo he enviado el producto a la dirección registrado en eBay y en PayPal.
No recibí una indicación de enviar a una otra dirección y aunque haya tal indicación,
eniaré el producto solamente a la dirreción en PayPal.
Lamento no poder ayudarle.
Japanese → Spanish

3_yumie7's Services

英語、フランス語、スペイン語、ポルトガル語から日本語への翻訳、校正
$20.00 per hour
Simple Tasks & Others / Other